On-call Concierge | Cosmopolitan on the Park

Columbia Hospitality • Portland, OR

19h • Onsite

About The Position

The On-call Concierge supports Cosmopolitan on the Park as needed. The role manages the front desk and serves residents and guests by scheduling amenity spaces, handling incoming deliveries, monitoring building security, coordinating visitor and vendor access, and responding to requests. The Concierge maintains current information about regional events and resident preferences, coordinates requests and reservations through the property intranet, communicates updates to the team and management, and documents shift activity for continuity. The position also maintains relationships with local police and alarm monitoring services and keeps office and desk areas clean and organized.

The role requires a flexible schedule, including availability for last-minute shift requests and day, afternoon, and overnight shifts. Previous customer service experience and proficiency with Microsoft Office, particularly Word and Excel, are preferred. Fluency in reading, writing, and speaking English is required.

Requirements

• Must have a flexible schedule and be able to fill last-minute shift requests.
• Must be available to work day, afternoon, and overnight shift schedules.
• Fluency in reading, writing, and speaking English is required.

Nice To Haves

• Previous experience in customer service roles.
• Proficiency in Microsoft Office applications, especially Word and Excel.

Responsibilities

• Maintain up-to-date information about current and future events in the region.
• Establish professional familiarity with residents’ and guests’ preferences, likes, and dislikes.
• Answer telephone calls pleasantly and professionally within three rings.
• Coordinate requests, comments, and reservations through the property intranet service.
• Communicate key updates and information to team members and management in a timely manner.
• Ensure building safety and security measures are followed at all times.
• Document shift details through logs and other reports to support continuity.
• Maintain a close working relationship with local police and alarm monitoring services.
• Prevent unwelcomed visitors and solicitors from entering private residences or common areas.
• Manage permissions to enter, contractor and vendor logistics, and resident visitors and guests through the building intranet.
• Keep offices and desks clean, neat, organized, and orderly.
• Respond to resident and guest requests promptly, courteously, and professionally.
• Respond to all emails within 24 hours.

Benefits

• Hourly pay rate of $25.00 per hour.
• Daily pay.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee Assistance Program.
• Volunteer opportunities.
• Committee participation opportunities.
• Task force work opportunities.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.

What This Job Offers

• Education Level: No Education Listed