Concierge On-Call

MBK Senior Living•Orange, CA

7d•$19 - $20•Onsite

About The Position

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. The role is friendly, professional, and service-oriented, ensuring that every in-person or phone interaction reflects MBK’s mission and values. The Concierge welcomes visitors, supports inquiries and tours, responds to resident and family requests, shares information about activities and services, and provides administrative and reception-area support. The position is needed as required, including weekends and holidays. Available shifts are AM, 8:00 a.m.–4:30 p.m., and PM, 4:30 p.m.–8:30 p.m. Pay is $18.50–$19.50 per hour.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Complete required background clearance and health screening, and provide negative TB test results within 7 days of employment; the TB test must be from within the last 6 months.
Deal tactfully and professionally with personnel, residents, family members, and guests.
Make sound, independent decisions when circumstances warrant, remain calm, and manage stressful or emergency situations effectively.
Have exceptional interpersonal and communication skills, including the ability to speak, write, and read English and connect with individuals of all ages and backgrounds.
Have a positive, polished, professional demeanor and a genuine passion for helping others.
Have strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
Be comfortable using basic computer systems, phone systems, and office equipment.
Maintain composure and professionalism in a busy, dynamic environment.
Be mobile and able to walk, bend, kneel, squat, pull, lift overhead, and perform repetitive motions.
Move intermittently throughout the workday and in the community.
Lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Assist with the physical movement of residents during routine transfers and emergencies.
Sit and work at a computer for prolonged periods.

Nice To Haves

Previous customer service, hospitality, or front-desk experience in a similar industry or environment is preferred.

Responsibilities

Greet residents, families, visitors, and prospects in a friendly and professional manner.
Support sales by directing inquiries, welcoming tours, and creating a positive experience for residents, families, and guests.
Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
Respond to questions and requests from residents and their families, providing assistance or coordinating with other departments.
Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
Assist with administrative tasks, including logging messages, distributing mail and packages, and maintaining an organized, welcoming reception area.
Help maintain a safe and secure environment by following established safety standards, policies, and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication in alignment with MBK principles and core values.
Perform other duties and special projects as assigned or requested by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee.

Benefits

401(k) retirement plan with company match up to 4%.
Employee Assistance Program (EAP) for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team member discount programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
Leadership development, live in-person training, virtual training, and individual and group trainings.
For full-time team members: comprehensive medical, dental, and vision coverage.
For full-time team members: multiple medical plan options, including an HSA-eligible plan with company contributions.
For full-time team members: healthcare and dependent-care flexible spending accounts.
For full-time team members: commuter benefits.
For full-time team members: company-paid life insurance and accidental death and dismemberment coverage.
For full-time team members: disability benefits where applicable and subject to state-specific programs and eligibility requirements.
For full-time team members: voluntary accident, critical illness, and hospital indemnity insurance.