Cage Supervisor - The Cosmopolitan

MGM Resorts International

1d • Onsite

About The Position

As a Cage Supervisor at The Cosmopolitan, you guide the team in carrying out accurate, efficient, and compliant cage operations and financial transactions. You support a high level of guest service while ensuring compliance with company policies and Federal, State, and local gaming regulations. Your leadership helps provide a secure, seamless experience for guests and team members.

Requirements

• Must be 21 years of age or older.
• High school diploma or GED.
• At least 2 years of prior relevant experience in cash handling or customer service.
• Prior experience as a cage cashier.

Responsibilities

• Oversee daily cage operations by monitoring quality standards, delegating tasks, running shift reports, and verifying and approving transactions in accordance with internal control standards.
• Ensure exceptional guest service; resolve guest complaints; supervise and support programs such as MGM Rewards, MyVegas, and the MGM Rewards Mastercard; and assist with member requests and disputes professionally and promptly.
• Assist the Casino Cage Manager with balancing banks at the end of each shift according to departmental variance policies and ensure reports and forms comply with Title 31 regulations.
• Issue FREEPLAY and complimentary play coupons, and adjust guest tier credits as requested in accordance with company policies and procedures.
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing.
• Promote a positive, inclusive work environment that values guest service, and ensure training and succession planning align with the company’s commitment to diversity.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED