Concierge - The Cosmopolitan

MGM Resorts International

22h • Onsite

About The Position

As a Concierge at The Cosmopolitan of Las Vegas, you’ll create personalized experiences that reflect the exceptional level of service our guests expect. From anticipating needs to uncovering thoughtful details, you’ll use your knowledge, warmth, and attention to detail to make every interaction feel effortless and memorable. Your ability to turn requests into experiences will create WOW moments that make each stay truly unforgettable!

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge

Nice To Haves

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
• Current Notary and Bilingual preferred

Responsibilities

• Professionally and efficiently process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
• Respond to and assist with guest conflict resolution in a timely manner
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors
• Stay current on citywide offerings and build a professional network within the hospitality community
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests

Benefits

• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED