Concierge On-Call

MBK Senior Living•Orange, CA

10d

About The Position

The Concierge creates exceptional first impressions and delivers an outstanding experience for residents, team members, families, visitors, prospects, and professionals. This service-oriented role welcomes people in person and by phone, provides information, coordinates requests, and helps ensure that each interaction reflects MBK Senior Living’s mission and values. The Concierge supports sales by directing inquiries and welcoming tours, stays informed about community activities and services, and assists with administrative and reception-area tasks. The role also helps maintain a safe and secure environment and follows applicable regulations, policies, and procedures. Work is as needed, including weekends and holidays. Available shifts are 8:00 a.m.–4:30 p.m. and 4:30 p.m.–8:30 p.m. Pay is $18.50–$19.50 per hour. The position requires mobility and the ability to perform physical tasks throughout the workday, including assisting with resident movement when needed. Reasonable accommodations are provided in accordance with applicable laws.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Complete required background clearance and health screening and provide negative TB test results within seven days of employment; the TB test must be from within the last six months.
Ability to deal tactfully and professionally with personnel, residents, family members, and guests.
Ability to make sound independent decisions when circumstances warrant, remain calm, and manage stressful or emergency situations effectively.
Interpersonal and communication skills, including the ability to speak, write, and read English and connect with people of different ages and backgrounds.
Positive, polished, professional demeanor and a genuine passion for helping others.
Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
Comfort working with basic computer systems, phone systems, and office equipment.
Ability to maintain composure and professionalism in a busy, dynamic environment.
Ability to walk, bend, kneel, squat, pull, lift overhead, perform repetitive motions, and move intermittently throughout the workday and in the community.
Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Ability to assist with residents’ physical movement during routine transfers and emergencies.
Ability to sit and work at a computer for prolonged periods.

Nice To Haves

Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training may be provided for candidates with the right aptitude and attitude.

Responsibilities

Greet residents, families, visitors, and prospects in a friendly and professional manner.
Support sales by directing inquiries, welcoming tours, and helping provide a positive experience for residents, families, and guests.
Answer and direct incoming calls promptly and courteously, provide accurate information, and connect callers with the appropriate team member.
Respond to questions and requests from residents and families, providing assistance or coordinating with other departments.
Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information.
Assist with administrative tasks, including logging messages and distributing mail and packages.
Maintain an organized and welcoming reception area.
Help maintain a safe and secure environment by following established safety standards, policies, and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication in alignment with company principles and values.
Perform other duties and special projects as assigned or requested by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee.

Benefits

401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team member discount programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
For full-time team members: medical, dental, and vision coverage, with multiple medical plan options including an HSA-eligible plan with company contributions.
For full-time team members: healthcare and dependent-care flexible spending accounts.
For full-time team members: commuter benefits.
For full-time team members: company-paid life insurance and accidental death and dismemberment coverage.
For full-time team members: disability benefits, where applicable and subject to state-specific programs and eligibility requirements.
For full-time team members: voluntary accident, critical illness, and hospital indemnity insurance.
Leadership development, live in-person training, virtual training, and individual and group training.
Competitive salaries.