On-call Concierge | Cosmopolitan on the Park

Columbia Hospitality•Portland, OR

10d

About The Position

The On-call Concierge supports Cosmopolitan on the Park as needed. The role commands the front desk and connects with residents and guests while scheduling amenity spaces, managing incoming deliveries, monitoring building security, and handling other concierge needs. A professional presence, along with project management, communication, and conflict management skills, helps build strong relationships within the community.

Requirements

Must have a flexible schedule and be able to fill last-minute shift requests.
Must be available to work day, afternoon, and overnight shifts.
Fluent English reading, writing, and speaking skills are required.

Nice To Haves

Previous experience in customer service roles.
Proficiency in Microsoft Office applications, especially Word and Excel.

Responsibilities

Maintain up-to-date information about current and future events in the region.
Establish professional familiarity with residents’ and guests’ preferences, likes, and dislikes.
Answer telephone calls pleasantly and professionally within three rings.
Coordinate requests, comments, and reservations through the property intranet service.
Communicate key updates and information to team members and management in a timely manner.
Ensure building safety and security measures are followed at all times.
Document shift details carefully in logs and other reports to support continuity.
Maintain a close working relationship with local police and alarm monitoring services.
Prevent unwelcomed visitors and solicitors from entering private residences or common areas.
Manage permissions for entry, contractor and vendor logistics, and resident visitors and guests through the building intranet.
Keep offices and desks clean, neat, organized, and orderly.
Respond to resident and guest requests promptly, courteously, and professionally.
Respond to emails within 24 hours.

Benefits

Hourly pay rate of $25.00 per hour.
Daily pay.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program (Columbia Cares).
Volunteer opportunities.
Committee participation opportunities, including philanthropic and diversity, equity, and inclusion activities.
Task force work opportunities in locations across the globe.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.