Lifestyle Concierge (Variable/On-Call)
About The Position
The Concours Club seeks a Lifestyle Concierge passionate about delivering exceptional hospitality and curating memorable experiences for members. The role involves direct engagement across dynamic environments and providing seamless, personalized service. The ideal candidate is adaptable, detail-oriented, comfortable in a fast-paced setting, committed to service excellence, and able to solve problems while maintaining flexibility with scheduling and weekend availability. The Concierge welcomes and assists members and guests, anticipates their needs, resolves concerns, recommends club amenities, and coordinates special arrangements. The role also supports retail and food-and-beverage operations, processes transactions, maintains member information and club spaces, and helps ensure smooth front-of-house operations.
Requirements
- Proven experience in a hospitality service role.
- At least one year of experience in an upscale or luxury setting.
- Strong multitasking and time-management abilities.
- Polite and confident manner and a great deal of patience.
- Ability to communicate verbally in a professional and effective manner.
- High school diploma.
- At least 18 years of age.
- Proficiency with technological systems.
Nice To Haves
- Restaurant service or bartending experience.
- Bilingual language skills.
- Passion for automobiles or motorsports.
- Bachelor’s degree in hospitality or a relevant field.
Responsibilities
- Welcome guests professionally and provide warm, confident first impressions in accordance with TCC service standards.
- Listen and respond to members’ and guests’ questions, concerns, and requests, resolving issues personally and building trust.
- Assist members and guests with complaints, complications, or problems and follow up to ensure satisfaction.
- Anticipate member needs and provide personalized recommendations for club amenities and experiences.
- Arrange or identify providers for special requests, such as transportation, reservations, and purchases.
- Uphold luxury hospitality standards and provide superb guest service.
- Cooperate and communicate effectively with team members to provide prompt service.
- Use club software operating systems.
- Support retail operations, including inventory, merchandising, and sales transactions.
- Serve or bartend as needed and maintain knowledge of food and beverage offerings.
- Accurately process food, beverage, and retail transactions through the club point-of-sale system.
- Input and update member information in software systems.
- Ask key questions to guide members’ dining experiences.
- Facilitate front-of-house operations, including opening and closing procedures, supply fulfillment, and cleanliness maintenance.
- Manage the cleaning, storage, and maintenance of club driving gear.
- Report operational issues or member concerns to supervisors for prompt resolution.
- Lightly clean, restock, and organize locker rooms, lounges, and break spaces.
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What This Job Offers
Education Level
High school or GED
