Community Association Manager Jobs

About The Position

Requirements

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-management skills.
• Ability to manage multiple associations, projects, deadlines, and competing priorities.
• Ability to independently identify problems and follow issues through to resolution.
• Strong attention to detail and follow-up.
• Ability to read and understand association governing documents, contracts, financial reports, and business correspondence.
• Working knowledge of condominium and homeowners association operations.
• Understanding of the respective roles of the Board of Directors, Community Association Manager, homeowners, and management company.
• Ability to work effectively with Boards, homeowners, vendors, attorneys, accountants, engineers, contractors, and other professionals.
• Ability to professionally manage conflict and difficult conversations.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Outlook, Word, Excel, and other standard business technology.
• Comfort learning and using property and association management software.
• Self-motivated, proactive, dependable, and team-oriented.
• Ability to travel regularly throughout the Greater New Orleans area to assigned properties.
• Availability to attend required evening Board and association meetings.
• Ability to respond appropriately to time-sensitive association matters.

Nice To Haves

• Bachelor’s degree preferred.
• Community association, property management, real estate, hospitality, or related client-service experience preferred.
• Previous community association management experience preferred, but not required for candidates with strong transferable management skills.
• Professional community association credentials preferred or may be required as the employee progresses in the position.

Responsibilities

• Serve as the primary management contact and trusted resource for assigned Boards of Directors, maintaining relationships with board members, homeowners, vendors, and other stakeholders.
• Attend board, annual, community, and other meetings required by management agreements; prepare agendas, management reports, action-item lists, and supporting materials.
• Help Boards implement approved decisions, policies, projects, and priorities, and provide recommendations on operations, maintenance, budgeting, governance, and long-term planning.
• Communicate regularly with Board members about association activities, open items, projects, and significant issues.
• Conduct property inspections and community walk-throughs; identify maintenance concerns, covenant violations, safety concerns, and other operational issues.
• Coordinate maintenance, repairs, inspections, vendor services, routine maintenance, and special projects through completion.
• Coordinate bids and Requests for Proposals, assist Boards with vendor selection, and monitor vendor performance.
• Maintain association records, contracts, property information, and operational files; coordinate Architectural Review applications and community inspections as applicable.
• Review monthly association financial statements and provide management commentary or summaries to Boards.
• Assist with annual operating budgets and long-term financial planning; monitor expenses against budgets and identify variances or financial concerns.
• Monitor owner delinquency and collection activity, coordinate follow-up, and oversee accounts payable processes in accordance with company procedures.
• Assist Boards in evaluating significant repairs, reserve expenditures, and capital improvement projects.
• Manage associations in accordance with governing documents, management agreements, established policies, and applicable requirements.
• Coordinate required association notices, annual meeting materials, disclosures, and owner communications.
• Work with legal counsel, insurance professionals, accountants, engineers, and other advisors when necessary; keep Boards informed of significant legal, insurance, compliance, collection, or operational matters.
• Maintain confidentiality and discretion when handling association and homeowner information.
• Provide professional, responsive communication to Board members and homeowners; respond to inquiries and concerns in a timely, solutions-oriented manner.
• Explain association policies, procedures, responsibilities, and Board decisions to homeowners as appropriate; manage difficult conversations and conflicts professionally.
• Document important issues, communicate them appropriately, and follow them through to resolution.
• Maintain accurate association, homeowner, vendor, and property information in company management systems, along with calendars, action-item lists, project tracking, inspection records, contracts, and other management tools.
• Use Soniat Realty and Associa systems and processes to manage assigned communities; maintain organized electronic and physical records.
• Supervise or coordinate with support staff assigned to the association as appropriate.
• Perform other duties as assigned.