CMA Portfolio Community Association Manager

Associa•Atlanta, GA

1d•Hybrid

About The Position

The Community Association Manager works with the Board of Directors (BOD) to provide guidance and improve the quality of living in homeowners and condominium associations. The manager serves as a liaison and subject-matter resource for the BOD, homeowners, committees, and vendors, and represents CMA’s values, goals, and strategies. The role interacts directly with these groups, helps uphold association covenants and standards, and coordinates with the Division Manager, Administrative Assistant, and Accountants to accomplish association-related work. The position is primarily based indoors, with some time outdoors inspecting and visiting properties. It requires accuracy and may involve difficult situations. The role follows CMA’s designated office-hour policies and procedures. The schedule is Monday through Friday, with occasional weekends as needed. The position is hybrid; after a satisfactory 90-day evaluation, hybrid or remote work may be possible at the supervisor’s discretion and based on departmental needs. Business-casual attire is required under the CMA dress code. Compensation is determined based on experience. The job description notes that duties and responsibilities may be assigned or changed by management and that the listed description is not comprehensive.

Requirements

Must have and maintain an active Community Association Management (CAM) License or active Georgia Real Estate License, or obtain one before the date of hire.
Must pass a background check.
Must have a valid driver’s license and a clean driving record; the posting specifies a seven-year clear driving record.
Must meet CMA’s designated office-hour requirements.

Nice To Haves

Three years of property management experience is preferred.
Experience with Vantaca HOA Accounting software and the Strongroom AP System is preferred.

Responsibilities

Provide exemplary customer service to clients and other CMA employees.
Create draft budgets and monitor client budgets and expenses.
Create and manage weekly or biweekly action-item status updates for the Board monthly.
Attend meetings according to each client’s contract and attend monthly divisional meetings.
Compile letters, newsletters, management reports, and Board packets.
Receive repair or maintenance service requests and report property issues to the Board of Directors in a timely manner.
Visit properties as required by contract, including conducting violation drives, amenity checks, and contractor-performance checks.
Arrange prompt and satisfactory responses to emergency service requests.
Supervise contractors providing recurring services and monitor contractor performance for substantial compliance with contract specifications.
Check email and voicemail each business day; respond to voicemails within 24 hours and emails within 48 hours.
Maintain consistent office hours as designated by CMA policies and procedures, with guidance from the Division Manager.
Serve as liaison between CMA and the Board of Directors, homeowners, service providers, and contractors.
When applicable, document direct reports’ performance throughout the year and conduct annual performance evaluations, including disciplinary actions, with direction from Human Resources.
Help uphold association covenants and standards and coordinate with the Division Manager, Administrative Assistant, and Accountants on association tasks.