CMA Portfolio Community Association Manager

Community Management Associates•Atlanta, GA

2d•Hybrid

About The Position

The Community Association Manager works with the Board of Directors to provide guidance and improve the quality of living in homeowners and condominium associations. The manager serves as a liaison and subject-matter expert for the Board, homeowners, committees, and vendors, and represents CMA’s values, goals, and strategies. The role involves direct interaction with association stakeholders, helping uphold association covenants and standards, and coordinating with the Division Manager, Administrative Assistant, and Accountants to complete association work. The position is primarily based indoors, with time spent outdoors inspecting and visiting properties. It requires accuracy and may involve difficult situations. The work location is hybrid; after a satisfactory 90-day evaluation, hybrid or remote work may be possible at the discretion of the supervisor and depending on departmental needs. Business-casual attire is required. The schedule is Monday through Friday, with occasional weekends potentially required.

Requirements

Must have and maintain an active Community Association Management (CAM) license or active Georgia Real Estate License, or obtain one before the date of hire.
Must pass a background check.
Must have a valid driver’s license and a clean driving record; the posting specifies a seven-year clear driving record.
Property management experience is preferred; three years is specified.

Nice To Haves

Preferred skills in Vantaca HOA Accounting software.
Preferred skills in the Strongroom AP System.
Three years of property management experience is preferred.

Responsibilities

Provide exemplary customer service to clients and CMA employees.
Create draft budgets and monitor client budgets and expenses.
Create and manage weekly or biweekly action-item status updates for the Board monthly.
Attend meetings according to each client’s contract schedule and attend monthly divisional meetings.
Compile letters, newsletters, management reports, and Board packets.
Receive service requests for property repairs or maintenance and report issues to the Board of Directors in a timely manner.
Visit properties as required by contract, including conducting violation drives, checking amenities, and reviewing contractor performance.
Arrange prompt and satisfactory responses to emergency service requests.
Supervise contractors providing recurring services and monitor contractor performance for substantial compliance with contract specifications.
Check emails and voicemails each business day; respond to voicemails within 24 hours and emails within 48 hours.
Maintain consistent office hours in accordance with CMA policies and procedures and with guidance from the Division Manager.
Serve as liaison between CMA and the Board of Directors, homeowners, service providers, and contractors.
When applicable, document direct reports’ performance throughout the year and conduct annual performance evaluations, including disciplinary actions, with guidance from Human Resources.
Help uphold association covenants and standards and coordinate with the Division Manager, Administrative Assistant, and Accountants.