Community Association Manager

Associa•New Orleans, LA

11d

About The Position

The Community Association Manager is responsible for the day-to-day management and overall supervision of a portfolio of condominium and homeowners associations. The manager serves as the primary point of contact for Boards of Directors and works with homeowners, vendors, contractors, and Soniat Realty/Associa team members. The role requires strong organization, communication, financial oversight, and problem-solving skills, as well as the ability to manage multiple associations, priorities, and deadlines while providing a high level of service. The manager oversees board and client relationships, property operations, financial activities, governance and compliance, communications, and association records and systems. The position includes regular travel to assigned properties throughout Greater New Orleans, periodic inspections and community walk-throughs, and required attendance at evening board and association meetings. Success involves proactive issue management, clear communication, reliable follow-through, financial and operational awareness, productive relationships, and effective use of technology and management processes.

Requirements

Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Strong customer service and relationship-management skills.
Ability to manage multiple associations, projects, deadlines, and competing priorities.
Ability to independently identify problems and follow issues through to resolution.
Strong attention to detail and follow-up.
Ability to read and understand association governing documents, contracts, financial reports, and business correspondence.
Working knowledge of condominium and homeowners association operations.
Understanding of the respective roles of the Board of Directors, Community Association Manager, homeowners, and management company.
Ability to work effectively with Boards, homeowners, vendors, attorneys, accountants, engineers, contractors, and other professionals.
Ability to professionally manage conflict and difficult conversations.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Outlook, Word, Excel, and other standard business technology.
Comfort learning and using property and association management software.
Self-motivated, proactive, dependable, and team-oriented.
Ability to travel regularly throughout the Greater New Orleans area to assigned properties.
Availability to attend required evening Board and association meetings.
Ability to respond appropriately to time-sensitive association matters.

Nice To Haves

Bachelor’s degree preferred.
Community association, property management, real estate, hospitality, or related client-service experience preferred.
Previous community association management experience preferred, but not required for candidates with strong transferable management skills.
Professional community association credentials preferred or may be required as the employee progresses in the position.

Responsibilities

Serve as the primary management contact and trusted resource for assigned Boards of Directors, maintaining relationships with board members, homeowners, vendors, and other stakeholders.
Attend board, annual, community, and other meetings required by management agreements; prepare agendas, management reports, action-item lists, and supporting materials.
Help Boards implement approved decisions, policies, projects, and priorities, and provide recommendations on operations, maintenance, budgeting, governance, and long-term planning.
Communicate regularly with Board members about association activities, open items, projects, and significant issues.
Conduct property inspections and community walk-throughs; identify maintenance concerns, covenant violations, safety concerns, and other operational issues.
Coordinate maintenance, repairs, inspections, vendor services, routine maintenance, and special projects through completion.
Coordinate bids and Requests for Proposals, assist Boards with vendor selection, and monitor vendor performance.
Maintain association records, contracts, property information, and operational files; coordinate Architectural Review applications and community inspections as applicable.
Review monthly association financial statements and provide management commentary or summaries to Boards.
Assist with annual operating budgets and long-term financial planning; monitor expenses against budgets and identify variances or financial concerns.
Monitor owner delinquency and collection activity, coordinate follow-up, and oversee accounts payable processes in accordance with company procedures.
Assist Boards in evaluating significant repairs, reserve expenditures, and capital improvement projects.
Manage associations in accordance with governing documents, management agreements, established policies, and applicable requirements.
Coordinate required association notices, annual meeting materials, disclosures, and owner communications.
Work with legal counsel, insurance professionals, accountants, engineers, and other advisors when necessary; keep Boards informed of significant legal, insurance, compliance, collection, or operational matters.
Maintain confidentiality and discretion when handling association and homeowner information.
Provide professional, responsive communication to Board members and homeowners; respond to inquiries and concerns in a timely, solutions-oriented manner.
Explain association policies, procedures, responsibilities, and Board decisions to homeowners as appropriate; manage difficult conversations and conflicts professionally.
Document important issues, communicate them appropriately, and follow them through to resolution.
Maintain accurate association, homeowner, vendor, and property information in company management systems, along with calendars, action-item lists, project tracking, inspection records, contracts, and other management tools.
Use Soniat Realty and Associa systems and processes to manage assigned communities; maintain organized electronic and physical records.
Supervise or coordinate with support staff assigned to the association as appropriate.
Perform other duties as assigned.