Community Association Manager

Associa • Knoxville, TN

11d • $55,000 - $65,000 • Hybrid

About The Position

Associa is hiring a Community Association Manager to support client communities through leadership, customer service, and organizational skills. The manager works with homeowners, board members, vendors, and Associa team members to help communities thrive. The role involves relationship-driven work and travel to client sites for meetings, inspections, walk-throughs, and events as needed. The position offers a salary of $55,000 to $65,000, based on experience, and a hybrid work schedule with one required in-office day per week unless a special event or meeting requires otherwise.

Requirements

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience in community management, customer service, hospitality, or a related industry.
• Strong written communication skills, including grammar, structure, punctuation, and spelling.
• Ability to deliver excellent customer service and effectively resolve conflicts.
• Comfort working independently and collaboratively in team settings.
• Strong organizational skills, including the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Professional and clear communication skills across phone, email, and in-person interactions.

Nice To Haves

• CMCA (Certified Manager of Community Associations) designation.
• Completion of the M-100: The Essentials of Community Association Management course through CAI.
• Experience managing an HOA portfolio or working as an onsite community manager.
• Familiarity with HOA operations, board governance, and vendor coordination.

Responsibilities

• Serve as the primary liaison between HOA boards of directors, homeowners, and vendors.
• Travel to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events as needed.
• Prepare and distribute annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents.
• Review and summarize monthly financials for the board of directors.
• Advise boards and committees on capital improvements, maintenance planning, and community operations to support long-term success.

Benefits

• Medical, dental, vision, 401(k), and disability insurance.
• Company-paid continuing education and certifications, including CMCA, AMS, and PCAM.
• Paid membership to CAI (Community Associations Institute).
• Flexible hybrid work schedule with one required in-office day per week, subject to special events or meetings.
• Compensation for board meetings held outside normal business hours.
• Company laptop and work phone.
• Mileage reimbursement.
• Competitive salary of $55,000 to $65,000, based on experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed