Case Aide Jobs

About The Position

Requirements

• Ability to use communication skills that successfully convey and obtain accurate and complete information in a respectful caring manner.
• Demonstrates ability to organize and coordinate work within schedule constraints and manage emergent requirements in a timely manner.
• Ability to communicate effectively with supervisors, co-workers, and other community partners.
• Knowledge and ability to use critical thinking and analytical skills used to formulate with the family person achievable plans for implementation.
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• Collaboration and facilitation skills that to collaborate with the individual, families, and services providers.
• HS Diploma or GED required; child welfare experience preferred.
• Computer skills including but not limited to Microsoft Word, PowerPoint, SharePoint, Teams, and ability to learn other systems.
• Due to the nature of the work environment work hours will be based on needs of program and may vary.
• Performs other duties/responsibilities as assigned within scope of this position.

Nice To Haves

• child welfare experience preferred

Responsibilities

• Responsible for opening and closing case records, including sending of all required notices to individuals and families.
• Completes all documentation to order gifts cards and Metro cards.
• File document and health information case record.
• Answers phone, greets and announces individuals and families to assigned workers.
• Responsible for scheduling, attending, and coordinating trainings for all program staff.
• Compiles and analyze data related to client demographics, service utilization, outcomes, and satisfaction to inform program evaluation and improvement efforts.
• Complete and document case work activities in tracking logs/excel sheets, case record PROMIS, CONNECTIONS and all other systems on a timely manner.
• Conduct monthly chart reviews of at least 10 case records per month.
• Maintain strict confidentiality and privacy standards to protect the safety and privacy of individuals and families, adhering to relevant laws and organizational policies regarding the handling of sensitive information.
• Support other parent advocates/case aides on case assignments if needed.
• Advocate and assist families with connecting to community-based resources/ organizations and making referrals to facilitate the services needed to the families.
• Participate in activities including initial intakes, contacts, and service plan meetings, etc.
• Obtain collateral documents quarterly and/or annually as provided, from medical, mental health treatment, substance use and academic programs and other programs.
• Works with parents and provides education on improving parenting skills and home management skills.
• Schedule and participate in monthly unit, Interdisciplinary, and/or Clinical Team Meetings.
• Ability to conduct interviews with families to obtain and provide information needed to fulfill case aide responsibilities.
• Demonstrate cultural competence and sensitivity in collaborating with individuals and families from diverse backgrounds, recognizing and respecting their unique cultural values, beliefs, and preferences.

Benefits

• Extensive Training & Career Development
• Generous Paid Time Off & Holidays
• 13 paid holidays throughout the year
• Half-day Summer Fridays
• Ample vacation, personal, and sick time
• Robust Medical, Dental, & Vision Insurance
• Company paid Life Insurance
• 403(b) retirement plan (with agency contribution)
• Tax-deferred annuity
• Commuter Benefit Program
• Flexible Spending Accounts
• Plum Benefits (Corporate Entertainment Benefits provider)
• Employee Assistance Program
• Internship & Referral Programs