Case Aide - Welcome Center

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Arizona Department of Child Safety is hiring an Assistant Case Manager/Case Aide for its Welcome Center in Phoenix, Arizona. DCS is a social and human services agency that partners with families, caregivers, and communities to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. The role supports participants involved in child safety services and provides care and assistance to children and families at the Welcome Center. The work schedule is Friday through Monday, 9:00 a.m. to 8:00 p.m. The salary is $18.55 per hour. Employees may be required to work outside regular hours, including weekends, holidays, and overtime. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, listed at $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Ability to obtain and maintain CPR certification.
Ability to understand child development needs, behavioral needs, and cultural influences on families and communities.
Ability to become familiar with community resources and services that support children and families.
Strong communication skills, including active listening, de-escalation, and clear verbal and written communication.
Ability to use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work.
Meet driver’s license requirements for a role where driving or use of a vehicle is an essential function of the job.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.
Work history, Central Registry, and Public Record will be considered.

Nice To Haves

Knowledge of basic principles of human and social services.
Knowledge of child welfare and family support concepts.
Knowledge of basic safety practices related to client transportation and child safety seating.

Responsibilities

Transport clients and ensure proper use of child safety seats.
Assist clients with application processes.
Provide case assistance to participants involved in child safety services.
Engage, observe, and interact with children, including providing lice treatments, changing diapers, potty training, bathing, and comfort.
Provide trauma-informed care to children.
Perform housekeeping functions, including laundry, washing dishes, preparing meals, and general cleaning.
Participate in professional meetings and deliver goods as requested.
Document client interactions and activities.
Use communication and technology tools to coordinate and document work.