CASE AIDE - WELCOME CENTER

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Arizona Department of Child Safety is hiring an Assistant Case Manager/Case Aide for its Welcome Center in Phoenix, Arizona. The role supports children and families involved in child safety services through client assistance, transportation, child care, and related center operations. The position pays $18.55 per hour and is scheduled Friday through Monday, 9:00 a.m. to 8:00 p.m. After four years of successful service, employees may be eligible for promotion to DCS Specialist Trainee, paying $21.70 per hour. The position may also require work outside regular hours, including weekends, holidays, and overtime. Driving or using a vehicle to conduct State business is an essential job function. Newly hired State employees must successfully complete E-Verify.

Requirements

High school diploma or GED.
Valid driver’s license and satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Ability to obtain and maintain CPR certification.
Work history, Central Registry, and Public Record will be considered.
Understand child development needs, behavioral needs, and cultural influences on families and communities.
Familiarity with community resources and services that support children and families.
Strong communication skills, including active listening, de-escalation, and clear verbal and written communication.
Ability to use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work.
Meet the stated driver’s license requirements for a role where driving or use of a vehicle is an essential job function.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) as a newly hired State employee.

Responsibilities

Transport clients and ensure proper use of child safety seats.
Assist clients with application processes.
Provide case assistance to participants involved in child safety services.
Engage, observe, and interact with children, including providing lice treatments, changing diapers, potty training, bathing, and comforting.
Provide trauma-informed care to children.
Perform housekeeping functions, including laundry, washing dishes, preparing meals, and general cleaning.
Participate in professional meetings and deliver goods as requested.
Document client interactions and activities.