Welcome Center Attendant

YOUNG MENS CHRISTIAN ASSOCIATION OF•Darien, GA

3d•Onsite

About The Position

The Welcome Center Attendant is the first point of contact for people visiting the YMCA of Coastal Georgia and is responsible for helping community stakeholders have a positive experience. The role combines customer service and membership sales, program and membership enrollment, facility safety and cleanliness, and promotion and protection of the YMCA brand. The attendant is also expected to model the Judeo-Christian principles central to the YMCA’s mission, including caring, honesty, respect, and responsibility. The position may involve opening or securing the building, cleaning during non-business Welcome Center hours, and helping oversee facility operations when branch leadership is absent, particularly outside business hours. The organization has zero tolerance for abuse or mistreatment of program consumers and requires employees and volunteers to cooperate with abuse or misconduct investigations; violations may result in disciplinary action, including termination.

Requirements

High school diploma or equivalent.
Exceptional customer service skills.
Ability to work positively in a fast-paced environment.
Ability to foster positive relationships with staff, peers, and program participants.
Ability to provide accurate information about YMCA programs.
Excellent phone skills, including use of multiple phone lines.
Strong computer skills and ability to operate multiple software programs.
Ability to promote facility memberships, programs, and merchandise effectively.
Excellent interpersonal, written, and verbal communication skills.
Ability to multitask, work independently, solve problems, and manage time effectively in a fast-paced environment.
Ability to defuse difficult, escalated, or emergency situations.
Ability to handle challenging customer situations with poise and tact.
Ability to exemplify YMCA organizational values and support advancement of the YMCA mission.
CPR and First Aid certification required within 30 days of employment.
Must pass a criminal background check and obtain authorization to work with children under Georgia Department of Labor and YMCA guidelines.

Nice To Haves

Some college preferred.

Responsibilities

Cheerfully greet everyone entering the facility.
Open and/or secure the building at the start or close of business, depending on the shift.
Complete the daily cleaning checklist in various areas when scheduled during non-business Welcome Center hours, and perform additional cleaning and upkeep as needed.
Verify memberships of program participants entering the facility to support facility security.
Answer phone and in-person questions about the YMCA, its programs, and its mission in a cheerful, helpful, and empathetic manner.
Give tours to prospective members.
Register new and returning members accurately, including setting up payment methods for membership and program drafts.
Accurately report and record membership changes.
Register program participants and make facility reservations as needed.
Inspect the facility to help ensure member and participant safety and service standards.
In the absence of branch leadership, help supervise the facility and maintain smooth business operations, especially during non-business hours.
Report facility or equipment issues appropriately.
Support member retention and satisfaction through appropriate customer service.
Assist with the YMCA Annual Campaign fundraising program.
Maintain a positive and cheerful attitude with staff, peers, and program participants.
Perform other duties as assigned.
Cooperate with external or internal investigations of alleged abuse or misconduct.