Welcome Center Attendant

YOUNG MENS CHRISTIAN ASSOCIATION OF•Guyton, GA

18h•Onsite

About The Position

The Welcome Center Attendant is the first point of contact for visitors to the Guyton Family YMCA and is responsible for helping community stakeholders have a positive experience. The role provides customer service, supports membership sales and enrollment in programs and memberships, helps maintain facility safety and cleanliness, and promotes and protects the YMCA brand. Employees are expected to uphold the Judeo-Christian principles central to the YMCA’s mission by modeling caring, honesty, respect, and responsibility. Depending on the shift, the attendant may open or secure the building, complete cleaning checklists, and help supervise facility operations when branch leadership is absent, particularly during non-business hours. The position also supports membership and program registration, facility reservations, member retention, and the YMCA’s Annual Campaign. The organization has zero tolerance for abuse or mistreatment of consumers. Employees must cooperate with internal and external investigations; failure to cooperate may result in disciplinary action, up to and including termination.

Requirements

High school diploma or equivalent.
Exceptional customer service skills.
Ability to work positively in a fast-paced environment.
Ability to foster positive relationships with staff, peers, and program participants.
Ability to provide accurate information about YMCA programs.
Excellent phone skills, including use of multiple phone lines.
Strong computer skills and ability to operate multiple software programs.
Ability to effectively promote facility memberships, programs, and merchandise.
Excellent interpersonal, written, and verbal communication skills.
Ability to multitask, work independently, solve problems, and manage time effectively in a fast-paced environment.
Ability to defuse difficult, escalated, or emergency situations.
Ability to handle challenging customer situations with poise and tact.
Ability to exemplify YMCA organizational values and support its mission.
CPR and First Aid certification required within 30 days of employment.
Must pass a criminal background check and obtain authorization to work with children under Georgia Department of Labor and YMCA guidelines.

Nice To Haves

Some college preferred.

Responsibilities

Greet everyone entering the facility in a cheerful manner.
Open and/or secure the building at the beginning or end of business, depending on shift.
Complete daily cleaning checklists during non-business Welcome Center hours and perform additional cleaning and upkeep as needed.
Verify memberships of program participants entering the facility.
Answer phone and in-person questions about the YMCA, its programs, and its mission in a helpful and empathetic manner.
Give tours to prospective members.
Register new and returning members and correctly set up payment methods for membership and program drafts.
Record and report membership changes accurately.
Register program participants and make facility reservations as needed.
Inspect the facility to help ensure the safety and service needs of members and program participants are met.
Supervise the facility and help maintain smooth business operations in the absence of branch leadership, especially during non-business hours.
Report facility or equipment issues appropriately.
Support member retention and satisfaction through appropriate customer service.
Assist with the YMCA Annual Campaign fundraising program.
Maintain a positive and cheerful attitude with staff, peers, and program participants.
Perform other duties as assigned.
Cooperate with investigations into allegations of abuse or misconduct.