Welcome Center Attendant / Membership Advisor
About The Position
The Membership Advisor / Welcome Center Attendant serves as the first point of contact for visitors and prospective members. The role delivers customer service, provides information about programs and services, processes memberships, and maintains a welcoming and professional environment. The position promotes membership options and supports facility operations. This is a part-time role with scheduled days and hours that may vary based on staffing and business needs. Shifts fall within the 11:00 a.m. to 9:30 p.m. availability window; this is the range of possible working hours, not the length of each shift.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Comfort with point-of-sale systems and basic computer operations.
- Ability to multitask in a fast-paced environment.
- Friendly, approachable demeanor and a customer-first attitude.
- Ability to work evenings, weekends, and holidays as needed.
Nice To Haves
- Previous customer service or sales experience.
Responsibilities
- Provide information about membership types, benefits, pricing, and promotions using the ARB Framework.
- Use the 4-Step Tour Process to deliver personalized, mission-driven tours.
- Promote and sell memberships, and accurately process new memberships, renewals, changes, and cancellations.
- Greet members warmly and professionally using the Four Principles of Service and Four Cultural Dimensions approach.
- Answer questions and assist with registrations for programs and services, and provide information about schedules and facility amenities.
- Respond promptly and courteously to phone and email inquiries.
- Process payments, receipts, and daily transactions accurately.
- Check members in and verify account status.
- Help maintain cleanliness and order in the welcome center.
- Report maintenance or safety concerns to the appropriate director.
- Support the team during special events, peak hours, and promotional activities.
- Perform other duties assigned by the direct supervisor.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
