Welcome Team Attendant

The Salvation Army USA Central Territory•Quincy, IL

19d•Onsite

About The Position

The Quincy Kroc Center is seeking friendly, detail-oriented, and service-focused individuals to join our team as Welcome Team Attendants. This role is central to the Kroc Center experience, serving as the first point of contact for members, guests, and event participants. As a Welcome Team Attendant, you help advance The Salvation Army's mission by creating a safe, welcoming, and efficient environment where people of all ages feel valued, informed, and supported. The Welcome Desk is the heart of the Kroc Center. Every interaction - whether welcoming a new member, assisting a family, or supporting an event - helps shape how people experience our community. In this role, you help bring the Kroc Center's holistic mission to life by encouraging positive, life-changing experiences, strengthening families, and enriching the lives of children, adults, and seniors through excellent service and connection.

Requirements

High school diploma or equivalent
Must be at least 18 years of age, per Salvation Army cash handling policy
Friendly, professional, and approachable communication style in person and over the phone
Empathy and ability to communicate effectively with diverse populations, including low-income and vulnerable individuals
Comfort using computers, POS systems, and CRM software (or willingness to learn)
Strong multitasking and time-management skills with the ability to stay composed under pressure
Basic cash handling skills, including accurate math and transaction processing
Ability to work collaboratively as part of a team
Ability to read, write, and communicate in English

Nice To Haves

Prior experience in customer service, sales, or administrative roles preferred

Responsibilities

Deliver exceptional customer service by warmly greeting members and guests, answering questions, and resolving concerns professionally
Promote, explain, and sell memberships and services, connecting individuals to programs that best meet their needs
Accurately enter and maintain records in the Customer Relationship Management (CRM) system, including memberships, program registrations, reservations, and transactions
Maintain up-to-date knowledge of Kroc Center programs including aquatics, fitness, recreation, youth programs, and special events
Answer incoming phone calls promptly and direct inquiries to appropriate staff or departments
Monitor facility access to ensure only authorized individuals enter and report safety concerns as needed
Serve as an Event Host for rentals and special events, assisting with room setup, A/V needs, and guest support
Perform administrative tasks such as filing, data entry, daily reconciliations, reports, and mailings
Maintain a clean, organized, and professional welcome desk area
Maintain confidentiality and foster a positive, respectful work atmosphere with members, guests, and coworkers