Welcome Team Attendant

The Salvation Army USA Central Territory • Quincy, IL

6d • Onsite

About The Position

The Welcome Team Attendant supports daily operations at the Quincy Kroc Center membership desk and serves as a first point of contact for members, guests, and event participants. The role provides customer service and assistance with memberships, program information, facility access, event hosting, and administrative tasks, helping create a safe, welcoming, and efficient environment. The position is part-time, working 10 to 19 hours per week. Scheduling is flexible and may include early mornings, evenings, weekends, and holidays based on program and operational needs. The facility is open Monday through Friday from 5:00 a.m. to 9:00 p.m., Saturday from 7:00 a.m. to 8:00 p.m., and Sunday from noon to 6:00 p.m. Pay is $15.00 per hour. Work is primarily indoors at a front desk, with occasional exposure to changing temperatures near exterior doors, cleaning chemicals, dust, odors, or other facility-related environmental conditions.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age, per The Salvation Army cash handling policy.
• Friendly, professional, and approachable communication in person and over the phone.
• Empathy and the ability to communicate effectively with diverse populations, including low-income and vulnerable individuals.
• Comfort using computers, POS systems, and CRM software, or willingness to learn.
• Strong multitasking and time-management skills, including the ability to stay composed under pressure.
• Basic cash-handling skills, including accurate math and transaction processing.
• Ability to work collaboratively as part of a team.
• Ability to read, write, and communicate in English.
• Ability to sit and stand for extended periods; regularly walk, stand, bend, reach, squat, kneel, and twist.
• Ability to occasionally lift and carry up to 25 pounds.

Nice To Haves

• Prior experience in customer service, sales, or administrative roles is preferred.

Responsibilities

• Warmly greet members and guests, answer questions, and professionally resolve concerns.
• Promote, explain, and sell memberships and services, connecting people with suitable programs.
• Enter and maintain accurate CRM records for memberships, registrations, reservations, and transactions.
• Maintain current knowledge of Kroc Center programs, including aquatics, fitness, recreation, youth programs, and special events.
• Answer incoming calls promptly and direct inquiries to appropriate staff or departments.
• Monitor facility access, ensure only authorized individuals enter, and report safety concerns as needed.
• Host rentals and special events, assisting with room setup, audiovisual needs, and guest support.
• Perform administrative tasks such as filing, data entry, daily reconciliations, reports, and mailings.
• Keep the welcome desk clean, organized, and professional.
• Maintain confidentiality and foster a positive, respectful atmosphere with members, guests, and coworkers.

Benefits

• Paid time off (PTO).
• Free individual Kroc Center membership.
• Option to upgrade to a family membership for $10 per month.
• Skill development in customer service, sales, administration, communication, and problem-solving.
• Purpose-driven work and the opportunity to contribute to community impact.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED