Case Aide - Bilingual - Spanish/English-JOR

National Youth Advocate Program • Chicago, IL

2d

About The Position

The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the case management team to support ORR’s 7 Day Case Management policy requirements. The role requires a flexible, organized, and efficient work schedule, and may involve extended hours and weekends. The Case Aide supports the unification and reunification of children with potential sponsors, maintains records and case files, and helps coordinate services and travel.

Requirements

• High school diploma.
• Fluency in Spanish and English; bilingual ability is required.
• Understanding of ORR policies and procedures.
• Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• At least 21 years of age.
• Valid state driver’s license, reliable personal vehicle, and good driving record.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Strong organizational and administrative skills.
• Ability to work independently and as a team member.
• Ability to maintain a flexible, organized, and efficient work schedule, including extended hours and weekends when required.

Nice To Haves

• Four-year degree preferred.

Responsibilities

• Perform all work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
• Work with the program case management team to support ORR’s 7 Day Case Management policy requirements.
• Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
• Support case management efforts to unify and reunify children with potential sponsors, including searches, background checks, CA/N checks, and other case management activities.
• Help maintain case files and complete intake and discharge packages.
• Support coordination of legal service providers’ “Know Your Rights” presentations and legal screenings.
• Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
• Assist the program with coordinating travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize multiple tasks, meet deadlines, and carry work through to completion.
• Provide service to a diverse group of clients and work independently while maintaining confidentiality.
• Perform other responsibilities as required.

Benefits

• 33 paid days off each year (11 holidays and 22 days PTO).
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours off, including half-day Fridays.
• Work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED