Case Aide - Bilingual - Spanish/English-JOR
About The Position
The Case Aide for La Jornada provides administrative and document support to program staff. The role works alongside the case management team to support ORR’s 7 Day Case Management policy requirements and assist with children’s unification and reunification with potential sponsors. The Case Aide maintains a flexible, organized, and efficient work schedule and may be required to work extended hours and weekends. The position requires bilingual English and Spanish fluency, strong organizational and administrative skills, confidentiality, and the ability to serve a diverse group of clients. It also involves frequent travel and driving as program demands require.
Requirements
- High school diploma.
- Fluency in Spanish and English; bilingual English-Spanish ability is required.
- Understanding of ORR policies and procedures.
- Proficiency using desktop and laptop computers, smartphones, tablets, printers, fax machines, and photocopiers, as well as word processing, spreadsheet, and database software.
- At least 21 years of age.
- Valid state driver’s license, reliable personal vehicle, and good driving record.
- Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
- Ability to prioritize work, meet deadlines, work independently, maintain confidentiality, and manage multiple priorities through completion.
- Ability to serve a diverse group of clients.
- Excellent customer service and communication skills, cultural sensitivity, strong organizational and administrative skills, and ability to work independently and as a team member.
Nice To Haves
- Four-year degree preferred.
Responsibilities
- Perform work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
- Work with the program case management team to support ORR’s 7 Day Case Management policy requirements.
- Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
- Complete records requests from ORR.
- Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
- Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
- Provide ongoing support for unification and reunification efforts, including assisting with searches, background checks, CA/N checks, and other case management activities.
- Assist with maintaining case files and completing intake and discharge packages.
- Support coordination of legal service provider “Know Your Rights” presentations and legal screenings.
- Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
- Assist the program with coordinating travel for children and staff.
- Support case management with intake case files and required intake documentation.
- Perform other responsibilities as required.
Benefits
- 33 paid days off each year: 11 holidays and 22 days of PTO.
- Healthcare benefits for employees and their families.
- Pet insurance with discounts and reimbursements.
- 401(k).
- Summer hours off, including half-day Fridays and work anniversary trips.
- Mileage reimbursement.
- Phone allowance.
- Student loan repayment assistance.
- CEUs and ongoing training and education.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
