Case Aide - Bilingual - Spanish/English-JOR
About The Position
The Case Aide for La Jornada provides administrative and document support to program staff. The role works alongside the program case management team to support ORR’s 7 Day Case Management policy requirements and assist with the unification and reunification of children with potential sponsors. The Case Aide maintains a flexible, organized, and efficient work schedule and may be required to work extended hours and weekends. The position requires bilingual English and Spanish fluency, strong administrative and organizational skills, the ability to handle confidential information, and comfort using technology and learning new software. The employee must be at least 21 years old, have a valid state driver’s license, a reliable personal vehicle, a good driving record, and minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage. Frequent travel and driving may be required depending on program demands.
Requirements
- High school diploma.
- Understand ORR policies and procedures.
- Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
- Bilingual English and Spanish; Spanish fluency is required.
- Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
- At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
- Ability to work extended hours and weekends when required.
- Ability to serve a diverse group of clients and work independently with a high level of confidentiality.
- Excellent customer service and communication skills, cultural sensitivity, strong organizational and administrative skills, and the ability to work independently and as a team member.
Nice To Haves
- Four-year degree preferred.
Responsibilities
- Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies.
- Work with the program case management team to support ORR’s 7 Day Case Management policy requirements.
- Maintain records and data according to ORR, NYAP, and NAR records-management policies.
- Complete records requests from ORR.
- Complete Verification of Release changes and support case management with related needs and updates.
- Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
- Provide ongoing support for case management efforts related to children’s unification and reunification with potential sponsors, including searches, background checks, CA/N checks, and other case management activities.
- Assist with maintaining case files and completing intake and discharge packages.
- Support coordination of legal service provider “Know Your Rights” presentations and legal screenings.
- Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
- Assist the program with coordinating travel for children and staff.
- Support case management with intake case files and required intake documentation.
- Prioritize work, manage multiple priorities, and complete tasks by deadlines despite obstacles.
- Perform additional responsibilities as required.
Benefits
- 33 paid days off each year: 11 holidays and 22 days of PTO.
- Healthcare benefits for employees and their families.
- Pet insurance discounts and reimbursements.
- 401(k).
- Summer hours off, including half-day Fridays and work-anniversary trips.
- Mileage reimbursement.
- Phone allowance.
- Student loan repayment assistance.
- CEUs and ongoing training and education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
