Case Aide - Bilingual - Spanish/English-JOR
About The Position
The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the case management team to support ORR’s 7 Day Case Management policy requirements. The position supports the unification and reunification of children with potential sponsors and assists with a range of case management, records, intake, discharge, legal-service coordination, travel, and related program needs. The role requires a flexible, organized, and efficient work schedule and may involve extended hours and weekends. The position serves a diverse group of clients and requires independent work and a high level of confidentiality. Spanish fluency is required.
Requirements
- High school diploma.
- Fluency in Spanish and English; Spanish fluency is required.
- Understand ORR policies and procedures.
- Proficiency using desktop and laptop computers, smartphones, tablets, printers, fax machines, and photocopiers.
- Proficiency with word processing, spreadsheet, and database software.
- Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
- At least 21 years of age.
- Valid state driver’s license, reliable personal vehicle, and good driving record.
- Ability to work extended hours and weekends when required.
- Ability to serve a diverse group of clients, work independently, and maintain confidentiality.
- Strong organizational, administrative, customer service, and communication skills.
- Ability to work independently and as a team member.
Nice To Haves
- Four-year degree.
Responsibilities
- Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies.
- Work alongside the program case management team to support ORR’s 7 Day Case Management policy requirements.
- Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
- Complete records requests from ORR.
- Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
- Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
- Provide ongoing support for unification and reunification of children with potential sponsors, including assisting with searches, background checks, CA/N checks, and other case management activities.
- Assist with maintaining case files and completing intake and discharge packages.
- Support coordination of legal service providers’ “Know Your Rights” presentations and legal screenings.
- Provide case aide support to foster parent licensing, clinical, and medical teams when needed.
- Assist the program with coordinating travel for children and staff.
- Support case management with intake case files and required intake documentation.
- Prioritize work, manage multiple priorities, and complete tasks despite obstacles.
- Perform other responsibilities as required.
Benefits
- 33 paid days off each year: 11 holidays and 22 days of PTO.
- Healthcare benefits for employees and their families.
- Pet insurance with discounts and reimbursements.
- 401(k).
- Summer hours off, including half-day Fridays and work anniversary trips.
- Mileage reimbursement.
- Phone allowance.
- Student loan repayment assistance.
- CEUs and ongoing training and education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
