Case Aide - Bilingual - Spanish/English-JOR

National Youth Advocate Program • Aurora, CO

3d

About The Position

The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the case management team to support ORR’s 7 Day Case Management policy requirements. The role supports the unification and reunification of children with potential sponsors and assists with records management, case documentation, coordination, and other program needs. A flexible, organized, and efficient work schedule is required; extended hours and weekends may be required.

The role serves children, families, and individuals through NYAP’s programs and requires sensitivity to cultural diversity, confidentiality, and the ability to work with diverse clients. The Case Aide may also provide support to foster parent licensing, clinical, and medical teams.

Requirements

• High school diploma.
• Fluency in Spanish and English; bilingual English-Spanish ability is required.
• Understanding of ORR policies and procedures.
• Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• At least 21 years of age.
• Valid state driver’s license, reliable personal vehicle, and good driving record.
• Ability to maintain a flexible, organized, and efficient work schedule, including extended hours and weekends.
• Ability to work independently and exercise a high level of confidentiality.
• Ability to prioritize and complete multiple tasks to deadline.
• Excellent customer service, communication, organizational, and administrative skills.
• Sensitivity to cultural diversity and ability to serve diverse clients.
• Ability to work independently and as a team member.
• Ability to travel frequently and drive a vehicle for extended periods.

Nice To Haves

• Four-year degree preferred.

Responsibilities

• Perform all work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
• Work alongside the program case management team to support ORR’s 7 Day Case Management policy requirements.
• Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
• Provide ongoing case aide support for unification and reunification of children with potential sponsors, including assisting with searches, background checks, CA/N checks, and other case management activities.
• Assist with maintaining case files and completing intake and discharge packages.
• Support coordination of legal service providers’ “Know Your Rights” presentations and legal screenings.
• Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
• Assist the program with coordinating travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize work, manage multiple priorities, and complete tasks by deadlines despite obstacles.
• Maintain confidentiality, work independently, and provide service to a diverse group of clients.
• Perform other responsibilities as required.

Benefits

• 33 paid days off each year: 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours off, including half-day Fridays and work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED