Case Aide - Bilingual - Spanish/English-JOR

National Youth Advocate Program • Naperville, IL

1d

About The Position

The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the case management team to support ORR’s 7 Day Case Management policy requirements. The role requires a flexible, organized, and efficient work schedule, and may involve extended hours and weekends. The Case Aide supports the unification and reunification of children with potential sponsors, maintains records and case files, and assists program teams with a variety of administrative and coordination needs.

Requirements

• High school diploma.
• Understand ORR policies and procedures.
• Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Bilingual English and Spanish; fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Strong organizational and administrative skills.
• Ability to work independently and as a team member, with a high level of confidentiality.
• Ability to prioritize and complete multiple tasks and deadlines.
• Ability to serve a diverse group of clients.
• Comfort and experience using technology and learning new software applications.

Nice To Haves

• Four-year degree preferred.

Responsibilities

• Perform work consistent with NYAP’s mission, values, and philosophies.
• Support the case management team in meeting ORR’s 7 Day Case Management policy requirements.
• Maintain records and data according to ORR, NYAP, and NAR records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
• Provide ongoing support for unification and reunification efforts, including searches, background checks, CA/N checks, and other case management activities.
• Assist with maintaining case files and completing intake and discharge packages.
• Support coordination of legal service provider “Know Your Rights” presentations and legal screenings.
• Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
• Assist the program with coordinating travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize work, manage multiple priorities, and complete tasks despite obstacles.
• Perform other responsibilities as required.

Benefits

• 33 paid days off each year, including 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours off, including half-day Fridays.
• Work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED