Case Aide - Bilingual - Spanish/English-JOR
About The Position
The Case Aide for La Jornada provides administrative and document support to program staff. The role works alongside the case management team to support ORR’s 7 Day Case Management policy requirements and assist with unification and reunification efforts for children and potential sponsors. The Case Aide must maintain a flexible, organized, and efficient work schedule and may be required to work extended hours and weekends. The position requires bilingual English-Spanish fluency and involves maintaining records, completing documentation and records requests, supporting intake and discharge processes, coordinating services and travel, and providing assistance to case management and other program teams. The Case Aide serves a diverse group of clients and must work independently while exercising a high level of confidentiality.
Requirements
- High school diploma.
- Fluency in Spanish and English.
- Understanding of ORR policies and procedures.
- Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, and photocopiers.
- Proficiency with word processing, spreadsheet, and database software.
- Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
- At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
- Ability to prioritize work and manage multiple tasks through completion.
- Ability to serve a diverse group of clients, work independently, and maintain a high level of confidentiality.
- Excellent customer service and communication skills; sensitivity to cultural diversity.
- Strong organizational and administrative skills, and the ability to work independently and as a team member.
- Ability to work extended hours and weekends as needed.
- Ability to meet the physical demands of the role, including frequent travel and driving.
Nice To Haves
- Four-year degree.
Responsibilities
- Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies.
- Work alongside the program case management team to support ORR’s 7 Day Case Management policy requirements.
- Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
- Complete records requests from ORR.
- Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
- Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
- Support case management efforts to unify and reunify children with potential sponsors, including searches, background checks, CA/N checks, and other case management activities.
- Assist with maintaining case files and completing intake and discharge packages.
- Support coordination of legal service provider “Know Your Rights” presentations and legal screenings.
- Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
- Assist the program with coordinating travel for children and staff.
- Support case management with intake case files and required intake documentation.
- Prioritize work, manage multiple priorities, and complete work despite obstacles.
- Perform other additional responsibilities as required.
Benefits
- 33 paid days off each year: 11 holidays and 22 days of PTO.
- Healthcare benefits for employees and their families.
- Pet insurance with discounts and reimbursements.
- 401(k).
- Summer hours off, including half-day Fridays and work anniversary trips.
- Mileage reimbursement.
- Phone allowance.
- Student loan repayment assistance.
- CEUs and ongoing training and education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
