Case Aide - Bilingual - Spanish/English-JOR

NATIONAL YOUTH ADVOCATE PROGRAM • Chicago, IL

1d • $47,500 - $47,500

About The Position

The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the case management team to support ORR’s 7 Day Case Management policy requirements. The role supports children’s unification and reunification with potential sponsors, as well as program intake, discharge, and records management. The Case Aide must maintain a flexible, organized, and efficient work schedule and may be required to work extended hours and weekends.

Requirements

• High school diploma.
• Fluency in both English and Spanish.
• Understanding of ORR policies and procedures.
• Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• Must be at least 21 years old, have a valid state driver’s license, a reliable personal vehicle, and a good driving record.
• Ability to prioritize work, meet deadlines, work independently, maintain confidentiality, and manage multiple priorities through completion.
• Ability to serve a diverse group of clients and learn new software applications.
• Excellent customer service and communication skills; sensitivity to cultural diversity; strong organizational and administrative skills; and ability to work independently and as part of a team.
• Ability to travel frequently and drive a vehicle while seated for extended periods.
• Physical ability to perform repetitive motions, sit and stand for prolonged periods, and occasionally lift, bend, pull, and carry up to 25 pounds.

Nice To Haves

• Four-year degree preferred.

Responsibilities

• Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Support the program case management team in meeting ORR’s 7 Day Case Management policy requirements.
• Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
• Provide ongoing case aide support for unification and reunification of children with potential sponsors, including searches, background checks, CA/N checks, and other case management activities.
• Assist with maintaining case files and completing intake and discharge packages.
• Support coordination of Legal Service Provider “Know Your Rights” presentations and legal screenings.
• Provide case aide support to foster parent licensing, clinical, and medical teams when needed.
• Assist the program with coordinating travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Perform additional responsibilities as required.

Benefits

• 33 paid days off each year, including 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours off, including half-day Fridays and work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED