Case Aide - Bilingual - Spanish/English-JOR
About The Position
The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the case management team to support ORR’s 7 Day Case Management policy requirements. The role requires a flexible, organized, and efficient work schedule and may involve extended hours and weekends. The Case Aide supports children, families, and individuals through case documentation, unification and reunification activities, coordination, and other program needs. The position requires bilingual English-Spanish fluency, comfort using technology and learning software, and the ability to work independently while maintaining confidentiality.
Requirements
- High school diploma.
- Fluency in Spanish and bilingual English-Spanish ability.
- Understanding of ORR policies and procedures.
- Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
- Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
- At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
- Ability to work independently and maintain a high level of confidentiality.
- Ability to prioritize work, manage multiple priorities, and meet deadlines.
- Ability to serve a diverse group of clients.
- Long-term, compassionate approach to supporting people and passion for high-impact work.
- Drive for excellence and continual improvement.
- Excellent customer service and communication skills; sensitivity to cultural diversity; strong organizational and administrative skills; and ability to work independently and as part of a team.
Nice To Haves
- Four-year degree preferred.
Responsibilities
- Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies.
- Support the program case management team in meeting ORR’s 7 Day Case Management policy requirements.
- Maintain records and data according to ORR, NYAP, and NAR records management policies.
- Complete records requests from ORR.
- Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
- Upload documentation in a timely manner to ORR’s UC Portal and NYAP’s Evolv system.
- Support unification and reunification of children with potential sponsors, including searches, background checks, CA/N checks, and other case management activities.
- Assist with maintaining case files and completing intake and discharge packages.
- Support coordination of legal service providers’ “Know Your Rights” presentations and legal screenings.
- Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
- Assist the program with coordinating travel for children and staff.
- Support case management with intake case files and required intake documentation.
- Prioritize and complete multiple assignments and deadlines, including when obstacles arise.
- Perform other responsibilities as required.
Benefits
- 33 paid days off each year: 11 holidays and 22 days of PTO.
- Healthcare benefits for employees and their families.
- Pet insurance with discounts and reimbursements.
- 401(k).
- Summer Hours Off, including half-day Fridays and work anniversary trips.
- Mileage reimbursement.
- Phone allowance.
- Student loan repayment assistance.
- CEUs and ongoing training and education.
- Competitive salaries and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
