Case Aide - Bilingual - Spanish/English-JOR

National Youth Advocate Program • Cincinnati, OH

5d

About The Position

The Case Aide for La Jornada provides administrative and document support to program staff. The role works alongside the program case management team to support ORR’s 7 Day Case Management policy requirements and assist with the unification and reunification of children with potential sponsors. Case Aides maintain a flexible, organized, and efficient work schedule and may be required to work extended hours and weekends.

The position supports case management, foster parent licensing, clinical, and medical teams; maintains case records and files; completes documentation and records requests; and helps coordinate legal services and travel for children and staff. The role requires Spanish fluency, strong administrative and organizational skills, comfort with technology, and the ability to work independently while maintaining confidentiality.

Requirements

• High school diploma.
• Understand ORR policies and procedures.
• Proficiency using desktop and laptop computers, smartphones, tablets, printers, fax machines, and photocopiers, as well as word-processing, spreadsheet, and database software.
• Bilingual in English and Spanish; fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• At least 21 years of age, a valid state driver’s license, a reliable personal vehicle, and a good driving record.
• Ability to maintain confidentiality and work independently.
• Ability to serve a diverse group of clients.
• Strong organizational, administrative, customer service, and communication skills.
• Sensitivity to cultural diversity and ability to work independently and as a team member.
• Ability to travel frequently and drive a vehicle.

Nice To Haves

• Four-year degree preferred.

Responsibilities

• Perform all work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
• Work alongside the program case management team to support ORR’s 7 Day Case Management policy requirements.
• Maintain records and data in accordance with ORR, NYAP, and NAR records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
• Provide daily support for case management efforts related to unification and reunification of children with potential sponsors, including searches, background checks, CA/N checks, and other case management activities.
• Assist with maintaining case files and completing intake and discharge packages.
• Support coordination of legal service providers’ “Know Your Rights” presentations and legal screenings.
• Provide case aide support to foster parent licensing, clinical, and medical teams as needed.
• Assist the program with coordinating travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize work, manage multiple priorities, and complete tasks despite obstacles.
• Perform additional responsibilities as required.

Benefits

• 33 paid days off each year: 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours, including half-day Fridays.
• Work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED