Social Services Case Aide

Office of Shared Administration•Wayne, WV

About The Position

Under general supervision, the Social Services Case Aide performs work at full performance level, providing a variety of health and human service program activities in a helper capacity. The position involves extensive client contact and is often performed independently under the direction of and in consultation with a professional staff member. Certain assignments may require specific training before or within a specified period after employment. The work requires automobile travel and may involve potentially dangerous situations for clients and workers. Mandatory overtime may be required. The positions support social services casework in cooperation with other social services staff. Work includes client transportation and general supervision, as well as clerical duties involving communication, documentation, payment, and reimbursement. The aide maintains calendars for social services staff, scans and files case reports, records information in client and court cases, and may run errands to help meet clients’ needs for clothing, food, and personal documents. The aide also helps clients identify and obtain benefits and services and may serve as a point of contact for medical and legal professionals associated with cases. Other duties include entering data in the FACTS computer system; setting up and recording multidisciplinary treatment meetings; arranging appointments with appropriate medical personnel, including physical and mental health providers; and performing related work as required. The position is in Wayne County, West Virginia. The Bureau for Social Services serves children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation, helping them access healthcare, social services, and benefits and fostering safe, supportive environments.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Use of an automobile for travel; a personal vehicle is necessary.
No experience required.

Responsibilities

Support social services casework in cooperation with other social services staff.
Provide clients with transportation and general supervision.
Manage communications, documentation, payments, and reimbursements.
Maintain calendars for social services staff.
Scan and file case reports and log information into client and court cases.
Run errands to help meet clients’ needs for clothing, food, and personal documents.
Assist clients in identifying and obtaining benefits and services.
Act as a point of contact for medical and legal professionals associated with cases.
Enter data in the FACTS computer system.
Set up and record multidisciplinary treatment meetings.
Arrange appointments with appropriate medical personnel, including physical and mental health providers.
Perform related work as required.