Social Services Program Manager / Social Services Case Manager

Hope Human Services•Lakewood, WA

1d•Onsite

About The Position

Hope Human Services is a provider of Supported Living services for developmentally and intellectually disabled adults in Washington. The Case Manager is part of the management team and helps maintain quality and continuity of care by providing leadership, guidance, and oversight to direct support professionals. The role includes staff development, parent and family education, learning individuals’ care needs before admittance, educating others about care, and assisting with housing and admissions. The Case Manager works collaboratively with other disciplines to ensure the needs of supported individuals are met. The position is responsible for hiring, orienting, preparing, and supervising direct support professionals. Supervisory duties include progressive discipline, performance evaluation, competency, and compliance with policies and procedures. The Case Manager ensures compliance with state regulations, including licensing requirements; schedules staff; and provides education and orientation on individuals’ plans and documentation forms. The role participates in rotating on-call responsibilities, providing support 24 hours a day, seven days a week.

Requirements

Be at least 21 years of age.
High school diploma or GED.
One or more years of supervisory experience and case management in Supported Living.
Experience supporting intellectually and developmentally disabled adults.
Skills necessary to provide and teach individual care.
Ability to demonstrate direct care skills, professionalism, critical thinking, and objectivity.
Ability to access the residences of supported individuals, particularly those on the assigned program’s caseload.
Currently valid driver’s license, or a valid license as an active-duty armed forces personnel member or dependent, and ability to be insured to drive agency vehicles.
Provide a driving abstract annually or as requested.
Provide valid CPR and First Aid certification, or obtain it within 60 days of employment.
Provide a Supported Living letter of exemption or 75-hour training certificate, or obtain it within 120 days of employment.
Provide a peer coaching certificate, or obtain it within 180 days of employment.
Pass a Washington State criminal background check and maintain clearance throughout employment.
Ability to use email, word-processing, and spreadsheet software.
Ability to use Therap or a similar program for online documentation of care.

Nice To Haves

Associate or bachelor’s degree in Human Services or a related field.
Microsoft Office experience.

Responsibilities

Participate as a member of the management team to maintain quality and continuity of care.
Provide leadership, guidance, and oversight to direct support professionals.
Develop staff and provide parent and family education.
Learn individuals’ care needs before admittance and educate others on their care.
Assist with housing and admissions for individuals.
Collaborate with other disciplines to ensure individuals’ needs are met.
Hire, orient, and prepare direct support professionals for their duties.
Supervise direct support professionals, including progressive discipline, performance evaluations, competency, and compliance with policies and procedures.
Ensure compliance with state regulations, including licensing requirements.
Schedule staff for the program.
Educate and orient staff on individuals’ plans and documentation forms.
Participate in rotating on-call responsibilities, providing support 24 hours a day, seven days a week.

Benefits

Health benefit options for full-time employees, including Health Access Preventative and Health Access Cooperative.
Employer-funded basic life insurance of $15,000, available to full-time and part-time employees.
Dental, vision, and long-term disability insurance.
Accident, hospital, and critical illness coverage.
Legal assistance, identity theft protection, and a pet discount program.
401(k) options following one year of employment.
Paid time off, with a bi-weekly allotment totaling 168 hours annually.
Paid training, including a 75-hour certificate, CPR, Nurse Delegation, NAR maintenance, TB, Food Handlers card, and other clinical-specific programs.
Four paid holidays each year.
Promotional opportunities and a career track.
Employee assistance program.