Senior Social Services Case Manager

NHBP•Grand Rapids, MI

About The Position

The Senior Social Services Case Manager provides advanced, specialized social services, therapeutic interventions, and crisis management for clients with complex psychosocial needs. The role manages cases involving family circumstances, health and mental health factors, and substance use, including Indian child welfare, elder and vulnerable adult services, supportive services, emergency assistance, and juvenile justice. The position provides advocacy, counseling, and connections to services to address complex emotional and social issues. Frequent travel throughout Southwest Michigan is required, with additional travel throughout Michigan as needed. The position also requires flexible and varying hours, including nights and weekends, regularly and as needed. The employee conducts culturally sensitive assessments, develops and monitors individualized service plans, provides counseling and crisis intervention, coordinates care and community resources, and maintains confidential case records. The role also responds to allegations of child and elder abuse or neglect, supports family preservation and reunification, conducts home studies, manages child placements, and prepares reports and testimony for tribal and state court proceedings. This is an exempt position based in Fulton, Michigan, reporting to the Social Services Director. The starting salary is $80,988. Applicants must have a master's degree in a human services field, professional licensure in their degree field in good standing in Michigan, and three years of experience in case management or their degreed field. Limited-license holders must be able to obtain full licensure within twelve months of hire or promotion. The position requires a valid Michigan driver's license, a good driving record, GSA certification eligibility, and successful completion of a comprehensive background investigation and drug screening.

Requirements

Master’s degree in a human services field such as social work, mental health, counseling, or psychology.
Professional license in the degreed field, in good standing in the State of Michigan; limited-license holders must be able to achieve full licensure within twelve months from hire or promotion.
Three years of experience in case management or the degreed field.
Valid Michigan driver’s license, good driving record, and eligibility for GSA certification.
Ability to travel as required.
Successful completion of a comprehensive background investigation and drug screening in accordance with NHBP standards.
Computer proficiency, including email, internet, Microsoft Outlook, and Excel, and knowledge of other office equipment.
Experience with public assistance and social services systems.
Experience handling highly confidential and sensitive information, including maintaining confidentiality and following HIPAA requirements.

Nice To Haves

Licensed Master Social Worker in good standing in the State of Michigan.
Experience in child welfare, substance abuse, and/or elder care systems.
Experience working with Tribal Governments or Native American institutions.
Familiarity with community resources.
Experience working with individuals with substance use disorders.
Experience working with underserved populations.
Knowledge of ICWA, MIFPA, and BIA regulations and requirements.

Responsibilities

Conduct culturally sensitive biopsychosocial, risk, safety, and needs assessments for individuals and families.
Develop individualized, comprehensive, outcome-based, family-oriented service plans grounded in a person-in-environment perspective.
Monitor and evaluate clients’ progress toward service plan goals.
Provide direct clinical interventions, including brief individual and family counseling, and therapeutic support.
Identify and mobilize community and family resources, including housing, food assistance, mental health and substance use services, home health support, parenting support, and school advocacy.
Coordinate care across providers and agencies and serve as a central point of contact for arranging services and resources.
Manage a caseload and maintain detailed, accurate, confidential client records and contact logs, documenting efforts and interventions.
Respond to allegations of child and elder abuse and neglect in accordance with tribal, state, and federal laws, including partnering with another entity to conduct investigations.
Manage transitions between levels of care, including safe and appropriate discharge planning.
Help clients understand their rights and navigate service systems.
Facilitate community engagement, outreach, educational and psychoeducational workshops that integrate cultural healing traditions, and participate in community-building initiatives.
Provide crisis intervention, emotional support, counseling, and education to clients and families.
Prepare biopsychosocial reports and attend and testify in tribal and state court proceedings to advocate for the best interests of the tribe and its members.
Implement family preservation and reunification services, conduct home studies, and manage child placements.
Advocate for clients’ rights and needs, connect them with resources, remove barriers to services, and address systemic barriers to care.
Collaborate with multidisciplinary services to support coordination, communication, and accountability for client services.
Develop and maintain collaborative relationships with tribal, county, and state service providers.
Maintain accurate, thorough, confidential, and timely documentation of client care, progress, and outcomes using the SSD electronic record system.
Travel to perform job functions and work flexible, varying hours, including nights and weekends, regularly and as needed.

Benefits

Employees contribute minimal cost sharing toward medical, dental, and vision insurance.
Flexible Spending Account for medical reimbursement.
Employer-paid short-term and long-term disability insurance, life insurance, and accidental death and dismemberment insurance.
Dependent Care Flexible Spending Account.
401(k) plan with eligible employer match; vesting on day one.
Paid time off accrues immediately upon hire.
Tuition reimbursement program with educational release time after 12 months.
Up to 14 paid holidays.
Employee wellness and fitness programs.
Opportunities to participate in NHBP-sponsored activities.
Public Student Loan Forgiveness-eligible employer.