Case Services Aide II - Intake

Teller County Government•Woodland Park, CO

2d•$22 - $23•Onsite

About The Position

Teller County’s Department of Human Services is seeking a full-time Case Services Aide II – Intake. This position is the first point of contact for reports of suspected abuse or neglect of children, youth, or adults, received by phone or in person. The aide performs background checks for Child Welfare and Adult Protection referrals, prepares referrals for the RED team process, records RED team results in TRAILS or CAPS, logs referrals, provides reports to a supervisor, and determines eligibility for children and youth in the Child Welfare System. The role also provides administrative and case support, including requesting records, maintaining confidential records and statistics, completing Title IV-E eligibility and Maintenance of Effort determinations, and preparing cases and documents for electronic storage. The aide may provide transportation, act as backup to the Case Services Aide – Ongoing, and supervise and document court-ordered visitations. This is a 40-hour-per-week, on-site position in Woodland Park. Some evening and weekend work is required. The work takes place in an office with local travel and may involve distressed persons or hostile environments. The position requires light to moderate physical work, including lifting and carrying up to 25 pounds.

Requirements

High school diploma or equivalent.
Three years of experience in public contact involving the provision of services, including one year in a social service agency; an acceptable combination of education, training, and experience may be substituted.
Knowledge of enhanced interview and screening techniques; TRAILS and CAPS database systems; federal and state requirements for Title IV-E Foster Care and Maintenance of Effort eligibility; effective parenting skills and infant and child development; basic computer skills and electronic communications; customer-service principles and processes; and basic mathematics used to calculate eligibility factors.
Computer and data-entry skills to access programs such as the Department of Labor and Department of Motor Vehicles systems and to conduct mandated internal, local, and state background checks.
Ability to communicate effectively in writing and verbally and to establish and maintain professional working relationships with coworkers, county departments, other agencies and organizations, and the public.
Ability to assimilate and apply the Colorado Children’s Code, state statutes, Teller County DHS policies, state eligibility requirements for Title IV-E Foster Care and Maintenance of Effort, and mathematical formulas used to establish eligibility.
Ability to provide instruction and monitor, observe and interpret interactions, assess family dynamics, and respond to crisis situations.
Ability to interact positively with family members and clients and intervene in behavior that is contrary to positive family dynamics.
Ability to establish effective working relationships with clients and family members, caseworkers, and community professionals.
Ability to assess and troubleshoot data or computer problems and communicate effectively with the State Department of Human Services.
Ability to communicate by speaking and hearing in person and by telephone, and to see and read documents, manuals, computer-screen characters, and office-machine displays.
Ability to perform light to moderate physical work and lift and carry up to 25 pounds; operate a computer keyboard and vehicle; and stand, walk, sit, kneel, bend, grasp, ride, and reach.
Possession of and ability to maintain a valid Colorado driver’s license.
Ability to pass the required levels of state security clearance to access highly confidential information and pass a pre-employment drug test.
Ability to obtain Hotline Screener certification within six months of employment and maintain yearly certification.

Responsibilities

Receive and document reports of potential or alleged abuse or neglect of children, youth, or adults by phone or in person.
Document referrals in the TRAILS and CAPS database systems.
Participate in the Review, Evaluation and Direct (RED) Team and document discussions in database systems.
Provide transportation to clients as needed.
Participate in team, unit, and DHS agency meetings.
Request police reports, medical and social histories, school records, and other records.
Maintain confidential records and statistics on work performed, along with other records as required in conjunction with a caseworker.
Complete Title IV-E eligibility and Maintenance of Effort determinations for children in out-of-home placement in accordance with state and federal guidelines.
Perform administrative duties for supervisors and caseworkers, including logging court orders, preparing cases for electronic storage, filing, copying, completing routine forms, and preparing due diligence reports and letters.
Act as backup to the Case Services Aide – Ongoing.
Supervise court-ordered visitations and coordinate scheduling with parents, foster parents, schools, and visitation-room availability.
Provide the supervisor with a monthly visitation schedule.
Document observations and interactions of family members or clients following each visit.

Benefits

Two Meritain Aetna health plans, with the County paying 50% to 100% of the premium depending on the selected plan.
HSA plan, with County contributions of $1,250 for employee-only coverage and $2,500 for employee-plus-one-or-more-dependents coverage.
Telehealth/Teledoc options.
Dental, vision, and prescription drug coverage.
Basic and voluntary life coverage.
401a retirement plan with employees contributing 4% and the County matching 8%; fully vested after five years.
457b deferred compensation plans with pre-tax and post-tax options.
Paid vacation and sick time.
12 holidays and one floating holiday.
Aflac.
Wellness programs.
Employee Assistance Program (EAP).
Education assistance.
Employee discounts.
Uniform allowance.