Case Services Aide II - Intake

Teller County Government•Woodland Park, CO

1d•Onsite

About The Position

Teller County’s Department of Human Services is seeking a full-time Case Services Aide II – Intake. This position is the first point of contact for reports of suspected abuse or neglect of children, youth, or adults, received by phone or in person. The aide performs background checks for Child Welfare and Adult Protection referrals, prepares referrals for the Review, Evaluation and Direct (RED) Team, and records RED Team results in the TRAILS or CAPS systems. The role also logs referrals, provides reports to a supervisor, and determines eligibility for children and youth in the Child Welfare System. The position supports caseworkers and supervisors with referral documentation, record requests, confidential records and statistics, Title IV-E eligibility and Maintenance of Effort determinations, court-order and case-file administration, and routine forms and reports. The aide may provide client transportation, serve as backup to the Case Services Aide – Ongoing, and supervise court-ordered visitations. For visits, the aide coordinates schedules, provides a monthly schedule to the supervisor, and documents observations and family interactions. This is a 40-hour-per-week, full-time, non-exempt position based onsite in Woodland Park, Colorado, with local travel. Some evening and weekend work is required. The position involves office work and may include encounters with distressed people in a hostile environment. A valid Colorado driver’s license is required, as are the ability to pass a pre-employment drug test and required State security checks, and the ability to obtain Hotline Screener certification within six months and maintain yearly certification. Salary is $22.00–$23.10 per hour.

Requirements

High school diploma or equivalent.
Three years of experience in public contact involving provision of services, including one year in a social service agency; an acceptable combination of education, training, and experience may be substituted.
Knowledge of enhanced interview and screening techniques, TRAILS and CAPS database systems, and federal and state requirements for Title IV-E Foster Care and Maintenance of Effort eligibility determinations.
Knowledge of effective parenting skills and infant and child development.
Basic computer skills and electronic communication skills; skill in computer and data-entry work, including accessing programs such as the Department of Labor and Department of Motor Vehicles systems and conducting mandated background checks at internal, local, and state levels.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Basic mathematics skills to calculate eligibility factors.
Ability to communicate effectively in writing and verbally and establish and maintain professional working relationships with coworkers, county departments, agencies, organizations, the public, clients, family members, caseworkers, and community professionals.
Ability to apply the Colorado Children’s Code, state statutes, Teller County DHS policies, Title IV-E eligibility requirements, Maintenance of Effort requirements, and mathematical formulas used to establish eligibility.
Ability to provide instruction and monitor, observe and interpret interactions, assess family dynamics, respond to crisis situations, and positively interact with clients and intervene in behavior contrary to positive family dynamics.
Ability to assess and troubleshoot data or computer problems and communicate effectively with the State Department of Human Services.
Ability to communicate by speaking and hearing in person and by telephone, and to see and read documents, manuals, and computer and office-machine displays.
Ability to perform light to moderate physical work, lift and carry 25 pounds, operate a computer keyboard and vehicle, and stand, walk, sit, kneel, bend, grasp, ride, and reach.
Possession of and ability to maintain a valid Colorado driver’s license.
Ability to clear or pass required levels of State security to access highly confidential information, including Department of Labor, Department of Motor Vehicles, and utilities information.
Ability to pass a pre-employment drug test.
Ability to obtain Hotline Screener certification within six months of employment and maintain yearly certification.
Availability for some evening and weekend work.

Responsibilities

Receive and document reports of potential or alleged abuse or neglect of children, youth, or adults by phone or in person.
Document Child Welfare and Adult Protection referrals in the TRAILS and CAPS database systems.
Participate in Review, Evaluation and Direct (RED) Team processes and document discussions and results in database systems.
Perform background checks on adults and children involved in Child Welfare and Adult Protection referrals.
Prepare referrals for the RED Team process, log referrals, and provide reports to the supervisor.
Determine eligibility for children and youth in the Child Welfare System, including completing Title IV-E eligibility and Maintenance of Effort determinations for children in out-of-home placement in accordance with state and federal guidelines.
Provide transportation to clients as needed.
Participate in team, unit, and Department of Human Services agency meetings.
Request records such as police reports, medical and social histories, and school records.
Maintain confidential records and statistics on work performed, and other required records in conjunction with caseworkers.
Perform administrative duties for supervisors and caseworkers, including logging court orders, preparing cases for electronic storage, filing, copying, completing routine forms, and preparing due diligence reports and letters.
Act as backup to the Case Services Aide – Ongoing.
Supervise court-ordered visitations; coordinate schedules with parents, foster parents, schools, and visitation room availability; provide the supervisor with a monthly visit schedule; and document observations and interactions after each visit.

Benefits

Health plans, with the County paying 50% to 100% of premiums depending on the selected plan.
Health Savings Account, with County contributions of $1,250 for employee-only coverage or $2,500 for employee plus one or more dependents.
Telehealth/Teledoc options.
Dental, vision, and prescription drug coverage.
Basic and voluntary life coverage.
401a retirement plan with 4% employee contributions and an 8% County match; fully vested after five years.
457b deferred compensation plans with pre-tax and post-tax options.
Paid vacation, sick time, 12 holidays, and one floating holiday.
Aflac.
Wellness programs.
Employee Assistance Program (EAP).
Education assistance.
Employee discounts.
Uniform allowance.