Case Aide - Bilingual - Spanish/English-JOR

National Youth Advocate Program • Gurnee, IL

2d

About The Position

The Case Aide for La Jornada provides administrative and document support to program staff and works alongside the program case management team to support ORR’s 7 Day Case Management policy requirements. The role requires a flexible, organized, and efficient work schedule, with extended hours and weekends as needed. The Case Aide supports the unification and reunification of children with potential sponsors and assists case management, foster parent licensing, clinical, and medical teams as needed.

Requirements

• High school diploma.
• Understand ORR policies and procedures.
• Proficient with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
• Bilingual in English and Spanish; fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
• At least 21 years of age, with a valid state driver’s license, reliable personal vehicle, and good driving record.
• Ability to work extended hours and weekends as needed.
• Ability to work independently and maintain a high level of confidentiality.
• Ability to serve a diverse group of clients.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Strong organizational and administrative skills.
• Ability to work independently and as a team member.

Nice To Haves

• Four-year degree preferred.

Responsibilities

• Perform all work consistently with the National Youth Advocate Program’s mission, values, and philosophies.
• Support the program case management team in meeting ORR’s 7 Day Case Management policy requirements.
• Maintain records and data according to ORR, NYAP, and NAR records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Upload documentation promptly to ORR’s UC Portal and NYAP’s Evolv system.
• Provide ongoing case aide support for unification and reunification of children with potential sponsors, including assisting with searches, background checks, CA/N checks, and other case management activities.
• Assist with maintaining case files and completing intake and discharge packages.
• Support coordination of Legal Service Provider “Know Your Rights” presentations and legal screenings.
• Provide case aide support to foster parent licensing, clinical, and medical teams when needed.
• Assist the program with coordinating travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize and complete multiple tasks and deadlines despite obstacles.
• Perform additional responsibilities as required.

Benefits

• 33 paid days off each year, including 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours off, including half-day Fridays and work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED