Assistant Case Manager-Case Aide

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Arizona Department of Child Safety is hiring an Assistant Case Manager – Case Aide to support children and families in DCS programs under the direction of a Case Manager. The role provides direct services, case management and clerical support, and helps coordinate services and community resources. It also involves transporting children and clients, supervising parent-child visits, attending court hearings and meetings, and documenting client interactions and activities. The position is based at North Phoenix, 1925 W. Pinnacle Peak Rd, Phoenix, Arizona. Salary is $17.34 per hour. The position may require work outside regular hours, including weekends, holidays, and overtime. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, with a stated rate of $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Ability to meet the stated driving and vehicle-use requirements, as driving or use of a vehicle is an essential job function.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
Demonstrate compassionate communication and active listening when supporting families in sensitive situations.
Use attention to detail for data entry, file maintenance, and document preparation.
Collaborate effectively with case managers, supervisors, and service providers.
Knowledge of basic human and social services principles, child welfare and family support concepts, and safety practices for client transportation and child safety seating.
Work history, Central Registry, and public records will be considered.

Responsibilities

Support children and families under the direction of a Case Manager.
Provide direct services in Department of Child Safety programs.
Transport clients and ensure proper use of child safety seats.
Schedule appointments and coordinate services.
Supervise parent-child visits.
Refer clients to community resources.
Attend court hearings and required meetings.
Document client interactions and activities.
Provide general case management and clerical support.
Use communication, scheduling, and documentation technology, including Microsoft Office, Outlook, Teams, and mobile technology.
Safely transport children to appointments while following driving and safety requirements.