ASSISTANT CASE MANAGER-CASE AIDE

Arizona Department of Administration•Gilbert, AZ

5d•Onsite

About The Position

The Assistant Case Manager – Case Aide supports children and families involved in Department of Child Safety programs under the direction of a Case Manager. The role provides direct services, coordinates appointments and services, supervises parent-child visits, refers clients to community resources, and assists with case management and clerical tasks. It also involves transporting clients, attending court hearings and required meetings, and documenting client interactions and activities. The position is based in Gilbert, Mesa, Phoenix, or Tempe, Arizona, and pays $17.34 per hour. Employees may be required to work outside regular hours, including weekends, holidays, and overtime. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, listed at $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Work history, Central Registry, and public record will be considered.
Basic principles of human and social services.
Child welfare and family support concepts.
Basic safety practices related to client transportation and child safety seating.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

Support children and families under the direction of a Case Manager.
Provide direct services in Department of Child Safety programs.
Transport clients and ensure proper use of child safety seats.
Schedule appointments and coordinate services.
Supervise parent-child visits.
Refer clients to community resources.
Attend court hearings and required meetings.
Document client interactions and activities.
Provide general case management and clerical support.
Build and maintain professional relationships with children, parents, caregivers, and multidisciplinary team members.
Communicate compassionately and listen actively when supporting families during sensitive situations.
Complete clerical tasks such as data entry, file maintenance, and document preparation.
Collaborate with case managers, supervisors, and service providers.
Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
Safely transport children to appointments while complying with driving and safety requirements.