ASSISTANT CASE MANAGER-CASE AIDE

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

The Assistant Case Manager – Case Aide supports children and families involved in Department of Child Safety programs under the direction of a Case Manager. The role provides direct services and general case management and clerical support, including transporting clients, scheduling appointments, coordinating services, supervising parent-child visits, referring clients to community resources, attending court hearings and required meetings, and documenting client interactions and activities. The position is based at North Phoenix, 1925 W. Pinnacle Peak Rd, Phoenix, Arizona. Driving is an essential function of the job for conducting State business. The employee may be required to work outside regular hours, including weekends, holidays, and overtime.

Requirements

• High school diploma or GED.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and public record will be considered.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Basic principles of human and social services.
• Child welfare and family support concepts.
• Basic safety practices related to client transportation and child safety seating.

Responsibilities

• Support children and families under the direction of a Case Manager.
• Provide direct services in Department of Child Safety programs.
• Transport clients and ensure proper use of child safety seats.
• Schedule appointments and coordinate services.
• Supervise parent-child visits.
• Refer clients to community resources.
• Attend court hearings and required meetings.
• Document client interactions and activities.
• Provide general case management and clerical support.
• Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
• Communicate compassionately and use active listening when supporting families during sensitive situations.
• Complete clerical tasks such as data entry, file maintenance, and document preparation with attention to detail.
• Collaborate with case managers, supervisors, and service providers as part of a team-centered approach.
• Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
• Safely transport children to appointments while complying with driving and safety requirements.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligibility for promotion to DCS Specialist Trainee after four years of successful service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED