Assistant Case Manager - Case Aide

Arizona Department of Administration • Payson, UT

5d

About The Position

The Assistant Case Manager – Case Aide supports children and families participating in Arizona Department of Child Safety programs, under the direction of a Case Manager. The role provides direct services, transportation, appointment and service coordination, supervised parent-child visits, referrals to community resources, court and meeting attendance, documentation, and general case management and clerical support. The position may require work outside regular hours, including weekends, holidays, and overtime.

Requirements

• High school diploma or GED.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and Public Record will be considered.
• Ability to build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
• Compassionate communication and active listening when supporting families in sensitive situations.
• Attention to detail for data entry, file maintenance, and document preparation.
• Ability to collaborate with case managers, supervisors, and service providers.
• Ability to use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
• Ability to safely transport children while complying with driving and safety requirements.
• Knowledge of basic human and social services principles, child welfare and family support concepts, and client transportation and child safety seating practices.

Responsibilities

• Support children and families under the direction of a Case Manager.
• Provide direct services in Department of Child Safety programs.
• Transport clients and ensure proper use of child safety seats.
• Schedule appointments and coordinate services.
• Supervise parent-child visits.
• Refer clients to community resources.
• Attend court hearings and required meetings.
• Document client interactions and activities.
• Provide general case management and clerical support.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligibility for promotion to DCS Specialist Trainee after four years of successful service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED