Mobile Case Aide - Seguin/Gonzales -Hybrid

SJRC Texas•Seguin, TX

1d•Hybrid

About The Position

The Mobile Case Aide assists agency staff and supervisors in providing human services to Child Protective Services (CPS) clients. The role includes transporting clients, supervising parent-child visits, documenting services and client contacts, and providing clerical support. The position interacts with Belong staff, representatives of other organizations, and the public. Although classified as hybrid, travel is required for up to 95% of the work week. Candidates must reside in Guadalupe County or the surrounding area. For positions funded by the Kinship Grant, duties are limited to Kinship Department placements; assistance outside that department may be restricted by funding guidelines. Mobile Case Aides may also work with Belong caseworkers to supervise children without placement, primarily ages 10–17, and help ensure their safety and needs—including food, hygiene, education, and recreation—are met during stays in office or community settings. This may require work outside the normal schedule, with overtime compensation potentially available. The position requires at least 40 hours per week. Additional time, including evenings and weekends, may be necessary to complete assigned work. The work environment may include home-like settings with moderate to high background noise and children with moderate to severe emotional and psychological needs. Physical requirements include mobility for stooping, kneeling, bending, reaching, and walking, as well as lifting up to 25 pounds.

Requirements

High school graduation or equivalent.
One year of full-time experience in social services, clerical work, secretarial work, administrative support, general office work, or FPS; alternatively, 30 semester hours from an accredited college or university.
Knowledge of Child Protective Services and community resources.
Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
Ability to effectively supervise children of various ages.
Ability to operate a personal computer, several software packages, and basic office equipment.
Ability to work in an office supporting several staff members.
Must reside in Guadalupe County or the surrounding area.
Must use a personal motor vehicle for job functions and have a reliable vehicle, an acceptable driving record for the past five years, a current valid Texas driver's license appropriate for the vehicle and passenger or cargo load, and proof of insurance; proof of driving record, insurance, and license must be provided.
Ability to meet physical demands including stooping, kneeling, bending, reaching, walking, and lifting up to 25 pounds.
Ability to remain calm and adapt in fast-paced, emotional environments involving children with moderate to severe emotional and psychological needs.

Responsibilities

Transport clients to and from appointments as requested by caseworkers or the Unit Supervisor; travel may be required for up to 95% of the work week.
Observe and/or supervise visits between parents and children.
Complete forms and document client contacts, including data entry into IMPACT and other agency systems.
Maintain an outgoing paper and/or electronic appointment calendar for scheduling requests from caseworkers and the supervisor.
Perform clerical and unit-support duties, including typing, filing, faxing, copying, and answering or receiving telephone inquiries.
Promote and demonstrate appropriate respect for cultural diversity among coworkers and work-related contacts.
Attend work regularly in accordance with the agency leave policy.
Perform other related duties as assigned.
For Kinship Grant-funded positions, apply duties only to Kinship Department placements, subject to funding guidelines.
When working with children without placement, assist caseworkers with monitoring children and ensuring their safety and needs are met, including food, hygiene, education, and recreational activities.