CASE AIDE

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Arizona Department of Child Safety is hiring an Assistant Case Manager - Case Aide for its After-Hours Investigation Unit in Phoenix, Arizona. The role supports children and families in DCS programs under the direction of a Case Manager, providing direct services, transportation, appointment scheduling, service coordination, visit supervision, community-resource referrals, court and meeting attendance, documentation, and general case-management and clerical assistance. The position is scheduled Sunday through Wednesday, 10:00 p.m. to 8:30 a.m., with a 10% differential, and pays $17.34 per hour. Work outside scheduled hours, including weekends, holidays, and overtime, may also be required. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee at $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Work history, Central Registry, and public record will be considered.
Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
Demonstrate compassionate communication and active listening when supporting families in sensitive situations.
Attention to detail in clerical tasks such as data entry, file maintenance, and document preparation.
Collaborate effectively with case managers, supervisors, and service providers.
Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

Knowledge of basic principles of human and social services.
Knowledge of child welfare and family support concepts.
Knowledge of basic safety practices related to client transportation and child safety seating.

Responsibilities

Support children and families under the direction of a Case Manager.
Provide direct services in Department of Child Safety programs.
Transport clients and ensure proper use of child safety seats.
Schedule appointments and coordinate services.
Supervise parent-child visits.
Refer clients to community resources.
Attend court hearings and required meetings.
Document client interactions and activities.
Provide general case-management and clerical support.
Safely transport children to appointments while complying with driving and safety requirements.