Case Aide

Compass Connections • Grand Prairie, TX

4d • Onsite

About The Position

Compass Connections is hiring a compassionate and dependable Case Aide for its Foster Care facility in Grand Prairie, Texas. The organization provides emergency shelter and group home placement for children while working to reunite them with family. This role supports reunification and safe discharge by gathering information from families and sponsors, preparing service resources, maintaining accurate records, and assisting case management, clinical, and medical teams. The position requires fluency in English and Spanish and is scheduled Monday through Friday, 8 a.m. to 5 p.m., with evenings, weekends, and holidays as needed or requested by the supervisor.

The Case Aide must follow applicable federal and state requirements, agency policies, licensing standards, and contract requirements. The role includes documenting reunification delays, reviewing children’s records and portal compliance, participating in team operations and professional development, and maintaining confidentiality and professional conduct. Employees must also follow Compass Connections safety protocols, including evacuating with children and staff during emergencies.

The position pays $23.04 per hour. Benefits are available from the first day of employment and include employer-paid medical, dental, and vision insurance, retirement plan options, and additional employer-sponsored benefits. Employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption.

Requirements

• Fluency in English and Spanish.
• High school diploma or equivalent.
• At least one year of related experience and/or training.
• First aid, CPR, and emergency behavior intervention certifications.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Work collaboratively with staff members, service providers, and professionals.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain the computer literacy needed to fulfill the position’s responsibilities.
• Work effectively and without intensive supervision, independently and as a member of a multidisciplinary team.
• Maintain a working knowledge of Compass Connections policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious accommodation exemption; proof is required for new hires.

Nice To Haves

• A two-year Associate degree from an accredited program or institution, or two or more years of college-level coursework in a related field.
• At least two years of related experience and/or training.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Enter information in Salesforce and the UC Portal according to agency policy and procedures.
• Review Salesforce and the UC Portal for compliance with federal guidelines and state minimum standards.
• Document information related to delays in the reunification process.
• Review and sign children’s records in accordance with agency policy, licensing standards, and contract requirements.
• Participate in scheduled meetings, team decisions, and operations.
• Participate in workshops, seminars, education programs, and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information according to agency policies and licensing or contract requirements.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement Compass Connections safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality in all areas of child and program operations.
• Follow professional and ethical standards, show respect for agency staff, children, and community members, and comply with the required dress code.
• Complete calls with families and/or sponsors as assigned to gather information used for reunification.
• Develop safety- and service-related resources before discharge of the service population.
• Review the UC Portal for compliance with upload requirements and ensure updates are entered as needed for safe and timely discharge.
• Provide National Call Center referrals for service gaps identified during 30-day calls.
• Support assigned case management, clinical, and medical teams.
• Meet deadlines established by the program supervisor and federal partners.
• In Foster Care Programs, support, encourage, and recruit foster parents.

Benefits

• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits are available; applicants may ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED