Case Aide

Compass Connections • Robstown, TX

3d • Onsite

About The Position

Compass Connections provides emergency shelter and group home placement for children while working to reunite them with their families. The Case Aide supports the reunification process and helps ensure children can safely integrate into the community. The role is based at the organization's facility in Robstown, Texas, and requires fluency in English and Spanish. The work schedule is Monday through Friday, 8 a.m. to 5 p.m., with evenings, weekends, and holidays as needed or requested by the position supervisor.

The Case Aide maintains and reviews records in Salesforce and the UC Portal for compliance with applicable federal guidelines, state minimum standards, agency policies, licensing requirements, and contracts. The position documents reunification delays, supports case management and multidisciplinary teams, contacts families or sponsors to gather reunification information, and helps prepare services and resources for safe and timely discharge. The role also promotes confidentiality, safety, professional conduct, and accurate, timely documentation.

Requirements

• High school diploma or equivalent.
• Fluency in English and Spanish.
• At least one year of related experience and/or training.
• First aid, CPR, and emergency behavior intervention certifications.
• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Work collaboratively with staff, service providers, and other professionals.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain the computer literacy needed to fulfill the position's responsibilities.
• Work effectively without intensive supervision, both independently and as part of a multidisciplinary team.
• Demonstrate working knowledge of Compass Connections policies and procedures.

Nice To Haves

• Associate degree from an accredited program or institution, or two or more years of college-level coursework in a related field.
• At least two years of related experience and/or training.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Enter required information in Salesforce and the UC Portal according to agency policies and procedures.
• Review Salesforce and the UC Portal for compliance with federal guidelines and state minimum standards.
• Document information related to delays in the reunification process.
• Review and sign children's records according to agency policies, licensing requirements, and contract standards.
• Participate in scheduled meetings, team decisions, and operations.
• Participate in workshops, seminars, education programs, and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information as required by agency policies, licensing, and contracts.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement safety protocols, including evacuating with children and other staff in an emergency.
• Maintain confidentiality in all areas of child and program operations.
• Follow professional and ethical standards in the employee handbook, including respectful conduct toward agency staff, children, and community members and compliance with the dress code.
• Call families and/or sponsors as assigned to gather information for reunification.
• Develop safety and service-related resources before discharge of the service population.
• Review the UC Portal for upload compliance and ensure updates are entered as needed for safe and timely discharge.
• Provide National Call Center referrals for service gaps identified during 30-day calls.
• Support assigned case management, clinical, and medical teams.
• Meet deadlines set by the program supervisor and federal partners.
• In Foster Care Programs, support, encourage, and recruit foster parents.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits are available; applicants are directed to ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED