Case Aide

Compass Connections•Robstown, TX

2d•Onsite

About The Position

Compass Connections is hiring a compassionate and dependable Case Aide for its facility in Robstown, Texas. The organization provides emergency shelter and group home placement for children while working toward family reunification. The Case Aide supports case management, clinical, and medical teams and helps gather and document information needed for safe, timely reunification and discharge. The role requires fluency in English and Spanish and involves maintaining accurate records, meeting regulatory and agency requirements, and protecting confidential information. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with evenings, weekends, and holidays as needed or requested by the position supervisor. The hourly rate is $23.05.

Requirements

High school diploma or equivalent.
Fluency in English and Spanish.
At least one year of related experience and/or training.
First aid, CPR, and emergency behavior intervention certifications.
Pass a pre-employment drug screen and random drug screens during employment.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Work collaboratively with staff, service providers, and other professionals.
Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
Work in a fast-paced environment while maintaining emotional control and professional composure.
Maintain the computer literacy needed to perform the role.
Work effectively without intensive supervision, both independently and as part of a multidisciplinary team.
Demonstrate working knowledge of Compass Connections policies and procedures.

Nice To Haves

An associate degree from an accredited program or institution, or two or more years of college-level coursework in a related field.
At least two years of related experience and/or training.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Enter information into Salesforce and the UC Portal as required by agency policy and procedures, and review these systems for compliance with applicable guidelines and standards.
Document delays in the reunification process.
Review and sign children’s records in accordance with agency policy, licensing requirements, and contract standards.
Participate in scheduled meetings, team decisions, and operations.
Participate in workshops, seminars, education programs, and activities that promote professional growth and development.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with agency policies and licensing or contract requirements.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement safety protocols, including evacuating with children and staff in emergencies.
Maintain confidentiality concerning child and program operations and comply with professional and ethical standards, including respect for staff, children, and community members and required dress code.
Call families and/or sponsors as assigned to gather information for reunification.
Develop safety- and service-related resources before service-population discharge.
Review the UC Portal for upload compliance and ensure updates are entered for safe and timely discharge.
Provide the National Call Center with referrals for service gaps identified during 30-day calls.
Support assigned case management, clinical, and medical teams.
Meet deadlines set by the program supervisor and federal partners.
For Foster Care Programs, support, encourage, and recruit foster parents.