Case Aide

Church World Service • Wilmington, NC

6d • $38,250 - $45,000 • Onsite

About The Position

Under the direction of a Case Manager or Supervisor, the Case Aide provides administrative and technical support for CWS core services and supporting case management services to clients. The role assists with case management and client services, maintains accurate and confidential case documentation, helps clients complete and submit social-service applications, and transports clients to appointments and other necessary activities. This position is in-person and requires Spanish fluency, reliable transportation, and a valid driver’s license.

Requirements

• High school diploma or equivalent.
• Six months of relevant experience.
• Excellent communication, documentation, and interpersonal skills.
• Valid driver’s license.
• Spanish fluency.
• Reliable transportation.

Nice To Haves

• Experience working with vulnerable populations, such as refugees, survivors of violence, or people experiencing homelessness.
• Multilingual abilities.
• Familiarity with federal, state, and local social-service regulations.
• Ability to manage a diverse caseload and work effectively under pressure.
• Knowledge of local community resources and social-service systems.
• Proficiency in Microsoft 365 and case-management software.
• Strong understanding of trauma-informed, strengths-based, and culturally responsive care.

Responsibilities

• Assist with ongoing case management and services to clients in accordance with program requirements, including support related to housing, healthcare, employment, education, legal services, and financial assistance.
• Ensure accurate, timely, and confidential case-file documentation that meets program requirements and is reviewed by a Case Manager or Supervisor.
• Help clients complete documentation and submit applicable applications for social services.
• Transport clients to appointments and other necessary activities.
• Collaborate with team members to prepare reports, case summaries, and other documentation.
• Perform other duties as assigned.

Benefits

• 403(b) retirement plan
• Medical, dental, and vision insurance
• Paid time off: 18 paid days, increasing to 24 days after two years
• 14 official holidays
• 12 sick days off, accrued monthly
• Life insurance and AD&D
• Long-term and short-term disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED