CASE AIDE

Arizona Department of Administration • Flagstaff, AZ

3d • Onsite

About The Position

The Arizona Department of Child Safety is hiring an Assistant Case Manager – Case Aide to support children and families in Department of Child Safety programs. The role provides direct services under the direction of a Case Manager, along with general case-management and clerical support. The position is based at 2163 N. Vickey St., Flagstaff, Arizona.

The Case Aide transports clients, schedules appointments, coordinates services, supervises parent-child visits, refers clients to community resources, and attends court hearings and required meetings. The role also documents client interactions and activities. Work outside regular hours, including weekends, holidays, and overtime, may be required.

The role calls for compassionate, professional communication with children, parents, caregivers, and multidisciplinary team members; attention to detail in clerical work; effective teamwork; and use of Microsoft Office, Outlook, Teams, and mobile technology. The hourly salary is $18.35. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee at $21.70 per hour.

Requirements

• High school diploma or GED.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and Public Record will be considered.
• Knowledge of basic principles of human and social services.
• Knowledge of child welfare and family support concepts.
• Knowledge of basic safety practices related to client transportation and child safety seating.
• Ability to build professional relationships and communicate compassionately with children, families, and team members.
• Ability to perform detailed clerical tasks and collaborate as part of a team.
• Ability to use Microsoft Office, Outlook, Teams, and mobile technology.
• Ability to safely transport children while complying with driving and safety requirements.

Responsibilities

• Support children and families under the direction of a Case Manager.
• Provide direct services in Department of Child Safety programs.
• Transport clients and ensure proper use of child safety seats.
• Schedule appointments and coordinate services.
• Supervise parent-child visits.
• Refer clients to community resources.
• Attend court hearings and required meetings.
• Document client interactions and activities.
• Provide general case-management and clerical support.
• Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members.
• Use compassionate communication and active listening when supporting families in sensitive situations.
• Complete clerical tasks such as data entry, file maintenance, and document preparation with attention to detail.
• Collaborate with case managers, supervisors, and service providers.
• Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
• Safely transport children to appointments while complying with driving and safety requirements.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts, wellness programs, and professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED