Case Aide (9251)

The Salvation Army•Dallas, TX

About The Position

The Case Aide provides daily supervision, monitoring, reporting, and technical support to clients in a residential substance abuse treatment environment. The role includes providing crisis intervention counseling when needed and working with individuals and groups to develop life management skills. The Case Aide helps maintain an emotional and physical environment that supports positive client morale and stabilization, and reports pertinent information to the Director of Social Services. The schedule is 6:00 AM–2:30 PM. The position is performed in a normal shelter environment, with possible discomfort from weather changes, noise, dust, and dirt. It requires limited physical effort involving walking, standing, and lifting or carrying objects under 25 pounds. The Case Aide must meet attendance requirements, communicate effectively in English, respond calmly and promptly to emergencies, and drive safely in accordance with applicable laws and regulations. Duties and communications must be conducted professionally and in accordance with the organization’s ministry and Christian principles.

Requirements

High school diploma or G.E.D.
Ability to meet attendance requirements.
Ability to read, write, and communicate effectively in English.
Ability to respond quickly and calmly to emergency situations, maintain control, and initiate appropriate corrective action.
Ability to drive safely and in accordance with laws and regulations.
Ability and willingness to perform duties in accordance with the organization’s ministry and Christian principles, and to conduct communications and duties professionally.
Ability to perform limited physical activity involving walking, standing, and lifting or carrying light objects under 25 pounds.
Food Handlers Certification, or ability to obtain it within the established timeframe.
CPR and First Aid Certification, or ability to obtain them within the established timeframe.

Nice To Haves

One year of experience performing security or social service work.
Valid State Driver’s License.

Responsibilities

Monitor daily activities and ensure clients participate in the program.
Maintain the safety, cleanliness, and orderliness of the program environment.
Ensure clients maintain appropriate attire and personal hygiene.
Observe clients for safety, health, and potential risks.
Administer breathalyzer and urinalysis tests to program clients, and conduct sexual offender checks as needed.
Communicate with treatment team members when requested to provide additional client information.
Report major incidents orally and in writing to the clinical supervisor and primary counselor, and facilitate ongoing information exchange.
Complete required paperwork representing client intake for the day.
Enter data into the computer to maintain records and generate client lists.
Document and monitor clients’ self-administration of prescribed medication in accordance with Shelter Care policies and procedures.
Distribute written communications and documentation to clinical staff.
Provide crisis intervention counseling when needed and work with clients individually and in groups to develop life management skills.