Case Aide (9290)

The Salvation Army•Dallas, TX

About The Position

The Case Aide provides daily supervision, monitoring, reporting, and technical support to clients in a residential substance abuse treatment environment. The role includes crisis intervention counseling when needed and working with individuals and groups to develop life management skills. The Case Aide helps maintain an emotional and physical environment that supports positive client morale and stabilization, and reports pertinent information to the Director of Social Services. The position is scheduled from 10:00 PM to 6:30 AM. Duties include monitoring client activities and program participation; maintaining safety, cleanliness, and order; observing client health and safety; administering breathalyzer and urinalysis tests and, when needed, sexual offender checks; communicating and documenting incidents and relevant client information; completing intake paperwork and computer records; and documenting and monitoring clients’ self-administration of prescribed medication in accordance with Shelter Care policies and procedures. Work takes place in a normal shelter environment, with potential discomfort from weather changes, noise, dust, or dirt. The role requires responding calmly and quickly to emergencies, safely driving a vehicle, meeting attendance requirements, communicating effectively in English, and performing duties in accordance with the organization’s ministry and Christian principles.

Requirements

High school diploma or GED.
Ability to meet attendance requirements.
Ability to read, write, and communicate effectively in English.
Ability to respond quickly and calmly to emergencies, maintain control, and initiate appropriate corrective action.
Ability to drive safely and in accordance with applicable laws and regulations.
Ability and willingness to perform duties in accordance with the organization’s ministry and Christian principles and to communicate and work professionally.
Ability to perform limited physical effort involving walking, standing, lifting, and carrying objects weighing less than 25 pounds.
Food Handlers Certification, or ability to obtain it within the established timeframe.
CPR and First Aid Certification, or ability to obtain them within the established timeframe.

Nice To Haves

One year of experience performing security or social service work.
Valid State Driver’s License.

Responsibilities

Supervise and monitor clients’ daily activities and ensure their participation in the program.
Maintain the safety, cleanliness, and orderliness of the program environment.
Ensure clients maintain appropriate attire and personal hygiene, and observe them for safety, health, and risk concerns.
Administer breathalyzer and urinalysis tests and conduct sexual offender checks as needed.
Communicate relevant client information with treatment team members when requested.
Report major incidents in writing and orally to the clinical supervisor and primary counselor, and facilitate ongoing information exchange.
Complete required paperwork for client intake and enter data into the computer to maintain records and generate client lists.
Document and monitor clients’ self-administration of prescribed medication in accordance with Shelter Care policies and procedures.
Distribute written communication and documentation to clinical staff.
Provide crisis intervention counseling when needed and help clients develop life management skills.
Support an emotional and physical environment conducive to positive client morale and stabilization.