Case Aide

Compass Connections • San Antonio, TX

2d • Onsite

About The Position

Compass Connections provides emergency shelter and group home placement for children while working toward reunification with their families. The Case Aide supports case management, clinical, and medical teams and helps facilitate safe and timely discharge and reunification. The role involves gathering information from families and sponsors, preparing service and safety resources, maintaining accurate records, and ensuring required information is entered and reviewed in Salesforce and the UC Portal in accordance with agency policies and applicable regulatory standards. The position is based at a facility in San Antonio, Texas, and requires fluency in English and Spanish.

Requirements

• High school diploma or equivalent.
• Fluency in English and Spanish.
• At least one year of related experience and/or training.
• First aid, CPR, and emergency behavior intervention certifications.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate computer literacy sufficient to meet the responsibilities of the position.
• Receive an annual influenza vaccination or obtain an approved medical or religious accommodation; proof is required for new hires.
• Be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

• A two-year Associate degree from an accredited program or institution, or two or more years of college-level coursework in a related field.
• At least two years of related experience and/or training.

Responsibilities

• Meet federal and state regulatory guidelines and standards applicable to the position.
• Enter information in Salesforce and the UC Portal in accordance with agency policy and procedures.
• Review Salesforce and the UC Portal for compliance with federal guidelines and state minimum standards.
• Document information related to delays in the reunification process.
• Review and sign children’s records in accordance with agency policy, licensing standards, and contract standards.
• Participate in scheduled meetings, team decisions, and operations.
• Participate in workshops, seminars, education programs, and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and other information in accordance with agency policies and licensing or contract requirements.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement Compass Connections safety protocols, including evacuating with children and other staff in an emergency.
• Maintain confidentiality in all areas of child and program operations.
• Follow Compass Connections professional and ethical standards, show respect for agency staff, children, and community members, and comply with the dress code.
• Complete assigned calls with families and/or sponsors to gather information used for reunification.
• Develop safety and service-related resources before discharge of the service population.
• Review the UC Portal for upload compliance and ensure updates are entered as needed for safe and timely discharge.
• Provide National Call Center referrals for service gaps identified during 30-day calls.
• Support assigned case management, clinical, and medical teams.
• Meet deadlines set by the program supervisor and federal partners.
• In Foster Care Programs, support, encourage, and recruit foster parents.
• Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
• Collaborate with staff members, service providers, and other professionals.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
• Work effectively in a fast-paced environment while maintaining emotional control and professional composure.
• Work independently without intensive supervision and as a member of a multidisciplinary team.
• Maintain a working knowledge of Compass Connections policies and procedures.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED