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Financial Center Manager Associate

Fifth Third Bank•Cranberry Township, PA
•Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the training program, the associate will be placed in a Financial Center. The role develops the ability to deepen Consumer and Small Business customer relationships, deliver memorable customer experiences, apply consultative sales practices, and guide a team using Fifth Third's products, services, processes, and internal resources. Associates learn to develop an integrated book-of-business strategy, coach and lead employees, and collaborate with business partners. The position also involves community participation and adherence to the Bancorp Code of Business Conduct and Ethics and related policies.

Requirements

  • College degree or two or more years of leadership experience in a sales environment.
  • Ability to professionally represent Fifth Third Bank in verbal and written communication.
  • Ability to analyze credit and financial information.
  • Ability to successfully execute and coach sales activities.
  • Business acumen.
  • Demonstrated ability to make sound decisions.
  • S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

  • Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
  • Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
  • Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide and lead the team.
  • Develop skill in the consultative sales process to identify current or prospective customers' financial needs and recommend appropriate solutions.
  • Learn to develop an integrated book-of-business strategy in which customers across channels receive a Financial Needs Assessment and are assigned to an appropriate banker for proactive ongoing support.
  • Learn to source, develop, coach, and lead a team that reinforces Fifth Third's Core Values and business strategies.
  • Learn to cultivate a One Bank culture through proactive collaboration with business partners.
  • Participate in activities that benefit the communities served.
  • Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
  • Assist in providing employees with timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
  • Perform additional duties as assigned.

Benefits

  • Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
  • Differentiated compensation offerings.

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